10455 Supervisor Rates

Work Type: Permanent Full Time

Location: Emerald

Department: CFO Office

Remuneration: Stream A, Level 5-6: $88,202.60 - $99,472.76 per annum + Superannuation

Central Highlands Regional Council is currently seeking an experienced Rates Supervisor to join our Emerald based team.

In this position, you will lead, mentor and work collaboratively with the high performing rates team to undertake rating activities and provide exceptional customer service to our community and stakeholders. You will be an escalation point within the team and also support the Coordinator with complex rating matters.

If you are an experienced Rates Supervisor or a highly experienced Rates Officer who is a natural leader - we want to hear from you!

In this busy role, you will support the organisation by:

• Provide exceptional customer services to our community and stakeholders and act as a role model to the rates team.
• Be an escalation point for technical knowledge and expertise in the day to day functioning of the rates team
• Provide support to the Coordinator Rates and Revenue to review and monitor effective internal controls within the rates function to provide appropriate financial governance for council. 
• Model best practice use of council’s property and rating module. 
• Contribute to the development and implementation of procedures and guidelines relating to rating practices.
• Assist with the provision of information for council’s budgets and statutory reporting and undertake financial transactions, receipting and banking processes.
• Assist with the development of relevant reports that meet the needs of internal and external customers. 

To be considered for this opportunity, you will need to possess:

• Substantial experience in administrating and maintaining local government rating systems.
• Demonstrated understanding of the application of local government legislation in relation to rating practices.
• High level knowledge of Microsoft Office Suite with experience in the Technology One OneCouncil Property and Rating System or the ability to adapt and learn this software.
• Effective time management, task prioritisation and organisation skills, with the ability to meet stringent and competing timelines whilst meeting customer expectations.
• Well-developed interpersonal skills with the ability to communicate effectively to influence outcomes.
• Highly developed customer service skills with the ability to resolve customer enquiries and disputes in relation to rating matters to achieve positive outcomes.
• Ability to work within a team, lead by example and provide support and guidance to create a collaborative and productive work environment
• Minimum of Queensland C class provisional driver’s licence.

If this sounds like you, apply now!

Working for Central Highlands Regional Council has its benefits.

We are a progressive region, committed in creating opportunities for all. We welcome forward thinking individuals who are focused on continuous improvement, a sustainable future and understand the valuable role we play in investing in our regional community.

BELOW BENEFITS ARE FOR FULL TIME EMPLOYEES. 

Benefits Include:

• A generous superannuation scheme – up to 19.75% for employees contributing 6% (conditions apply)
• 5 weeks annual leave with 17.5% leave loading
• Monthly RDO’s
• Annual uniform allocation
• Payroll deductions and salary sacrifice options
• Wages paid fortnightly
• Employee Assistance Program

To apply for this position:

As an equal opportunity employer, we welcome applications from diverse backgrounds.

Please download and review the position description.

To be considered for this position, please include the following documents:

1. A cover letter outlining your motivation for applying for this position and adressing the key selection criteria
2. Your resume detailing your career history relevant for this position

Applicants who are progressed to the next stage of the recruitment process will be invited to participate in a shortlisting process.

Eligibility & Pre-employment Checks

To be appointed to a permanent position, you must be an Australian citizen, or have permanent residency status, or hold a visa permitting you to work in Australia permanently. If you have a visa permitting you to work temporarily in Australia, you may be appointed to a position on a temporary basis, providing the work complies with the conditions of your visa.

The pre-employment checks relevant to this position include:

• Right to Work in Australia
• Criminal History Check
• Medical Assessment
• Reference and qualification checks

For a confidential discussion, please contact a member of the Recruitment Team on 1300 242 686 during business hours or register your application by submitting your cover letter and resume.

Applications close: 8am Monday 1 July 2024.