2 X Customer Service Officer

• Permanent Full Time
• Enjoy a rostered day off approximately every 3 weeks
• Commencing salary between 67K - 74K + superannuation

About Us
City of Ryde, just 12 kilometres from Sydney CBD, is a place of unique lifestyle and opportunity. It is home to an engaged and culturally diverse community of around 130,000 people, and a strong and growing Smart City economy including more than 13,000 local businesses, Macquarie Park, world-class hospitals, and a leading university. All balanced with beautiful bushland, riverfront parks, open spaces, and sport facilities.
Our council delivers a broad range of services, projects, programs, and events. We are actively committed to innovation, sustainability, resilience and providing exceptional customer experiences, and this relies on attracting and keeping great people. We are a recognised Employer of Choice (Australian Business Awards 2022) and offer a range of benefits, including flexible work arrangements, health and wellbeing programs, a learning and development program including study support, and a reward and recognition program.
About the Role
The City of Ryde has an exciting opportunity for a Customer Service professional to join our Customer Service team based at Top Ryde.
You will find the work of a Customer Service Officer in local government interesting and rewarding and you will have the support of a motivated and skilled team in learning our systems, processes, and range of services we provide.
Key Requirements

• Previous experience in a Call Centre environment
• Experience dealing with customer enquiries in a "counter" or face to face situation
• High levels of reliability
• Adaptable approach to work and able to move easily between phone and face to face Customer Service situations
• Strong PC skills with demonstrated ability to learn new systems and processes quickly
• Previous experience working in local or state government, or have an excellent understanding of the services provided by local Councils
• Covid-19 vaccinated

You will need to be able to work between the hours of 8.00am to 5.30pm Monday to Friday. You will work a 37.5-hour week with a rostered day off approximately every third week.
Please note: In line with Council's COVIDSafe Workplace Policy & Procedure all staff are required to be vaccinated against COVID-19.
Your commencing annual salary will range from $67,737.33 - $74,345.85 + superannuation depending upon your experience and qualifications.
Culture & Benefits

• Work 37.5 hours and enjoy a rostered day off approx. every 3 weeks
• Long service leave after 5 years, then accrued monthly
• 18 weeks paid parental leave (for eligible employees)
• 3 extra grant days at Christmas to ensure you have time to enjoy the holiday
• Annual performance reviews and Award increases
• Opportunity to sign up as a fitness passport member
• Various health & well-being initiatives (i.e. flu vaccinations, skin checks, etc.)

How to apply
We have a two stage interview process. The first stage of the interview process is the completion of online questions. Please ensure you give full answers, showcasing your abilities and experience. Your answers, in conjunction with your resume, will determine if you are invited to an interview.
Please note you do not need a "password" to use our on-line application system, however you have the option save and return to your application prior to the closing date. In addition to answering the online questions, this position requires you to attach your Resume to complete the application process. Please note, you are not required to submit a cover letter or a statement addressing selection criteria.
Closing Date: Sunday 3 March 2024 at 11.30pm
If you would like to know more, please see the , or contact Sue Sghabe on (02) 9952 8492 for a confidential discussion.
City of Ryde is committed to Equal Employment and Child Safety