Contact Center Manager jobs

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CUSTOMER RELATIONS & CONTACT CENTRE MANAGER

Our brands come from humble beginnings and a passion for connecting travellers to the local authenticity of a location. We aim to bring people together in new ways, to create lifelong travel memories that cant be found in a guideb...

CompanyAtlam Group
AddressMelbourne, VIC
CategoryCustomer Service
SalaryPermanent
Date Posted 4 weeks ago See detail

Customer Relations & Contact Centre Manager

Atlam Group

Melbourne, VIC

Permanent

Our brands come from humble beginnings and a passion for connecting travellers to the local authenticity of a location. We aim to bring people together in new ways, to create lifelong travel memories that cant be found in a guideb...

Technical Infrastructure Program Manager, APAC Data Center Capacity Planning

Amazon

Sydney, NSW

Permanent

DESCRIPTIONDo you look around corners to find ways of optimizing resources & speeding up deliverables? Do you enjoy dealing with ambiguity and finding solutions independently? Are you passionate about using technology to solve bus...

Country Logistics Manager - Ruakura Distribution Center - New Zealand

Kmart

Melbourne, VIC

Permanent

Have overall site responsibility for Ruakura Distribution Centre to oversee and optimize supply chain operations. Be strategically focused on delivering our future vision for this brand new site that focuses on safety, people, ope...

Insurance Claims Contact Centre Manager

Link Group

Australia

Permanent

Responsible for building high performing teams to ensure service levels are met and to prioritise and adapt work to align with organisational goals. Work in partnership with the broader leadership team to drive strategic direction...

Call Center Operations Manager

Masseuse Massage

South Melbourne, VIC

Create Happiness!. Be honest, speak up, listen hard!. Create Solutions and own them!. Make the world better!. Hustle hard until we win!. To fit the team, we are looking for a high performer with a positive mind-set who has a no t...

Manager Supervised Contact Services and Family Restoration

Mss Inc.

Taree, NSW

Recruitment. Support and supervision. Training and development. Service delivery policies, procedures and systems. Meeting compliance requirements as per funding agreements. Flexible working environment with a positive work cultur...

National Contact Centre Manager

Partnered Health

Northern Territory

Greater than 5 years of management experience in leading a Contact Centre operation with 20+ employees. Thorough understanding of Contact Centre metrics and the levers to influence outcomes. The ability to organise and manage mult...

Insurance Claims Contact Centre Manager

Link Group

Australia

Responsible for building high performing teams to ensure service levels are met and to prioritise and adapt work to align with organisational goals. Work in partnership with the broader leadership team to drive strategic direction...

Contact Centre Dialler Manager (Genesys)

Dfp Recruitment

Melbourne, VIC

Ownership of Genesys Dialer function and associated reporting. Real-time management of workforce availability and productivity. Contribution to customer treatment and channel strategy. Providing data-driven insights on performance...

Senior Contact Officers and Case Managers

Australian Federal Police

Melbourne, VIC

Six weeks (30 days) of paid annual leave per year + additional paid Christmas stand down. 4 extra mandatory leave rest days per year. 18 days of paid personal leave per year. Generous superannuation of 15.4%. 16 weeks of paid ma...

Senior Contact Officers and Case Managers

Australian Federal Police

Perth, WA

Six weeks (30 days) of paid annual leave per year + additional paid Christmas stand down. 4 extra mandatory leave rest days per year. 18 days of paid personal leave per year. Generous superannuation of 15.4%. 16 weeks of paid ma...

Senior Contact Officers and Case Managers

Australian Federal Police

Brisbane, QLD

Six weeks (30 days) of paid annual leave per year + additional paid Christmas stand down. 4 extra mandatory leave rest days per year. 18 days of paid personal leave per year. Generous superannuation of 15.4%. 16 weeks of paid ma...

Senior Contact Officers and Case Managers

Australian Federal Police

Sydney, NSW

Six weeks (30 days) of paid annual leave per year + additional paid Christmas stand down. 4 extra mandatory leave rest days per year. 18 days of paid personal leave per year. Generous superannuation of 15.4%. 16 weeks of paid ma...

Educational Leader /Assistant Centre Manager (Non-Contact)

Avenues Early Learning Centre

Brisbane, QLD

Competitive Compensation: Elevate your earnings with us! Our starting salary is a remarkable 6% above the industry award rate. As you grow with us, so does your pay rewarding loyalty with incremental increases. Plus, enjoy a gen...

Contact Centre Manager FTC

Futureyou

Sydney, NSW

Oversee all aspects of the operation including Customer Service (calls and administration related functions). Coaching & developing team to achieve expectations and performance goals (feedback, training and development, performanc...

Contact Centre Manager (Telesales)

Peters Ice Cream

Mulgrave, VIC

Lead, manage and coach a team of Customer Sales Coordinators to deliver excellent customer service. Support the achievement of the sales budget through efficiency measures, forecasting, order management, route planning, distribut...

National Contact Centre Manager

Partnered Health

Wayville, SA

Greater than 5 years of management experience in leading a Contact Centre operation with 20+ employees. Thorough understanding of Contact Centre metrics and the levers to influence outcomes. The ability to organise and manage mult...

Contact Centre Manager

Serco

Dandenong, VIC

Directing the day-to-day management of the Contact Centre, ensuring alignment with agreed service standards and customer expectations. Overseeing key operational metrics including service grade, customer satisfaction, and quality...

Scheduled Shift Team Manager (Contact Centre)

Racwa

Joondalup, WA

Address escalated member concerns promptly and effectively to ensure a positive resolution. Working alongside a small team of Shift Team Leaders to make commercial decisions on behalf of business and acting as the point of contact...

Scheduled Shift Team Manager (Contact Centre)

Racwa

Joondalup, WA

Working hours: Enjoy the variety with rotational shifts from 6am - 2pm & 3pm - 11 pm, and alternating weekends for that perfect work-life balance.What will you be doing: Address escalated member concerns promptly and effectively t...

Contact Centre Manager FTC

Futureyou

Sydney, NSW

Oversee all aspects of the operation including Customer Service (calls and administration related functions). Coaching & developing team to achieve expectations and performance goals (feedback, training and development, performanc...

National Contact Centre Manager

Partnered Health

Adelaide, SA

Greater than 5 years of management experience in leading a Contact Centre operation with 20+ employees. Thorough understanding of Contact Centre metrics and the levers to influence outcomes. The ability to organise and manage mult...

Contact Centre Manager FTC

Futureyou

Sydney, NSW

Contract

Oversee all aspects of the operation including Customer Service (calls and administration related functions). Coaching & developing team to achieve expectations and performance goals (feedback, training and development, performanc...

Commissioning Manager – Sydney (Data Center)

Microsoft

Sydney, NSW

Permanent

Reports to the CO+I Sub-Region Commissioning Lead. Primary responsibility for assigned metro commissioning projects with secondary responsibility for other CO+I commissioning projects for the region. Create and/or maintain best pr...

Commissioning Manager – Melbourne (Data Center)

Microsoft

Melbourne, VIC

Permanent

Reports to the CO+I Sub-Region Commissioning Lead. Primary responsibility for assigned metro commissioning projects with secondary responsibility for other CO+I commissioning projects for the region. Create and/or maintain best pr...

Senior Contact Officers and Case Managers

Australian Federal Police

Canberra, ACT

$102,927-113,563 per year

Six weeks (30 days) of paid annual leave per year + additional paid Christmas stand down. 4 extra mandatory leave rest days per year. 18 days of paid personal leave per year. Generous superannuation of 15.4%. 16 weeks of paid mate...

Scheduled Shift Team Manager (Contact Centre)

Rac

Joondalup, WA

Permanent

A seasoned leader in the dynamic realm of a fast-paced contact center. Possessing the magic touch of leadership, igniting motivation, and fostering growth among team members. Experience in working to & achieving KPIs / targets. C...

Nurse Unit Manager 3 - Diabetes Center

Nsw Health

Sydney, NSW

$132,711 per year

A workplace culture with a foundation that promotes person centred care approaches and staff wellbeing. Orientation and supported transition into your new role. Targeted clinical stream education programs affiliated with universit...

Leadership & Learning Manager, APAC (12-month contact)

Baker Mckenzie

Australia

Permanent

Consult with L&L Partners and other relevant stakeholders to crystallize learning needs and plan L&L programs for their groups. Engage with the Partners, functional leaders and TM colleagues to develop their people, with a focus o...

Senior Project Manager - Data Centers

Turner & Townsend

Melbourne, VIC

Lead and manage complex projects and programs as the key client interface. Developing working relationships, problem solving and driving projects to successful completion. Managing the design process to achieve the client's requir...