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Customer Experience Lead jobs in Hawthorn East, VIC

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TEAM LEADER CUSTOMER EXPERIENCE

Demonstrated experience and sound understanding of contact centre and customer service experience frameworks and best practice. Ability to uses a variety of approaches to motivate and effectively manage team. Experience in prepare...

CompanyVictorian Building Authority
AddressMelbourne, VIC
CategoryManagement
Date Posted a month ago See detail

Team Leader Customer Experience

Victorian Building Authority

Melbourne, VIC

Demonstrated experience and sound understanding of contact centre and customer service experience frameworks and best practice. Ability to uses a variety of approaches to motivate and effectively manage team. Experience in prepare...

a month ago seen See more...

Team Leader Customer Experience

State Government Of Victoria

Melbourne, VIC

$106,534-117,716 per year

Ability to uses a variety of approaches to motivate and effectively manage team. Experience in prepare project briefs, reports, service plans, and policy options and recommendations on complex issues. Tertiary qualification in man...

2 months ago seen See more...

Customer Experience Specialist

Suncorp

Melbourne, VIC

Permanent

Strive for industry leading customer service experiences, and customer satisfaction. Communicate with customers in a clear, credible, and concise manner. Support customers in managing policies through the self-service channel and...

2 months ago seen See more...

People Experience Lead, JANZ

Mondelez International

South Melbourne, VIC

Ensures global vision, brand and identity of People Services are tailored to the needs of the ANZJ BU. Key member of both the BU People Leadership and AMEA People Services leadership teams, ensuring an aligned strategy and an enga...

3 weeks ago seen See more...

Senior Lead - Customer Service

Flexhive

Melbourne, VIC

International manufacturer and distributor of sports apparel. Flexible hybrid work model. Great employee perks and discounts. Great work culture and a collaborative team environment. Deliver Best-in-Class Customer Service: Empower...

4 weeks ago seen See more...

Operations Team Lead (Customer Success Team)

Fusion5

Melbourne, VIC

Are you an Operations Superstar? Do you want your career to be as important to your employer as it is to you? Do you want to work in a great company with the freedom to make things happen? Do you thrive working within a fast-paced...

4 weeks ago seen See more...

Customer Fulfilment Operations Lead

Shell Energy

Melbourne, VIC

Ensuring the delivery of day-to-day site gains/loss (transfers), movers and life support processes including exception management, ensuring accuracy and compliance with industry standards and regulations. Developing and maintainin...

4 weeks ago seen See more...

Lead Customer Service Representative

Oilandgasjobsearch.com

Melbourne, VIC

8Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.Cookiebot2Learn more about this...

4 weeks ago seen See more...

Customer Support Team Lead

Xplor

Melbourne, VIC

$80,000-86,000 per year

Manage a small offshore & regional team of Customer Support advisors in the delivery of software customer service. Collaborate with engineering peers to provide customer resolutions within agreed SLAs, advocating customer needs to...

a month ago seen See more...

Lead, Customer Relations

Iag

Melbourne, VIC

Two to three years Alternative Dispute Resolution Experience at a Financial Firm including exposure to the AFCA complaints process. We're passionate about social issues, walk the talk on sustainability and strive to do more than...

a month ago seen See more...

Customer Service Team Lead

Nextdc Limited

Melbourne, VIC

First-line people management across multiple sites regular 1:1s, constructive feedback, identifying and resolving any performance issues, performance reviews, etc.. Manage last minute shift changes, sourcing solutions to cover...

a month ago seen See more...

Customer Propositions Strategy Lead

Energy Australia

Melbourne, VIC

Strategy development for new and existing Customer Propositions based on data-driven customer insights.. Leading and driving residential Customer Propositions and offers for core energy plans.. Leading a team who focus on the...

a month ago seen See more...

Customer Service Team Lead - Life & Super Contact Centre

Australian Unity

Melbourne, VIC

Oversee, lead and mentor a team of 10 FTE in the daily service of Life & Super Client and Adviser Contact centres. Lead and motivate the team to drive execution against agreed targets and objectives and ensure that SLA's /KPIs are...

a month ago seen See more...

Lead, Customer Relations

Iag

Melbourne, VIC

Two to three years Alternative Dispute Resolution Experience at a Financial Firm including exposure to the AFCA complaints process. We chat over coffee with customers,advocate for them in the corridors of Parliament andback...

2 months ago seen See more...

Customer Resolution Tribe Performance Lead

Anz

Melbourne, VIC

In partnership with the Customer Resolution LT, strategic planning and prioritisation of portfolio work to deliver upon strategic priorities Responsible for tracking performance & value realisation from the investments ensuring a...

2 months ago seen See more...

Customer Service Team Lead

Nextdc

Melbourne, VIC

Permanent

First-line people management across multiple sites regular 1:1s, constructive feedback, identifying and resolving any performance issues, performance reviews, etc. Manage last minute shift changes, sourcing solutions to cover un...

2 months ago seen See more...

Customer Resolution Tribe Performance Lead

Anz

Melbourne, VIC

Permanent

In partnership with the Customer Resolution LT, strategic planning and prioritisation of portfolio work to deliver upon strategic priorities. Responsible for tracking performance & value realisation from the investments ensuring a...

2 months ago seen See more...

EL1 Tech Lead Customer Identity & Access Management

Softtestpays

Melbourne, VIC

Contract

Extensive experience in Customer Identity and Access Management (CIAM) solutions as a Subject Matter Expert, including design, implementation, and optimization.2. Excellent problem-solving and troubleshooting abilities, with a foc...

2 months ago seen See more...

Customer Experience Coordinator

Earthwatch Institute

Carlton, VIC

You thrive in a fast-paced role and embrace change, maintaining a calm nature and logical approach when managing competing demands. Growth & advocacy a) Promote Earthwatch expeditions to increase impact & sales - Assist in the des...

4 weeks ago seen See more...

Customer Experience Manager

Aaron Sansoni Group

South Melbourne, VIC

We are a fast paced, constantly evolving business and we know that it takes a certain kind of person to succeed at ASG. - Time Management, Stress Intolerance & Initiative.- Technical Skills -CRM and Social Media- Teamwork- This po...

a month ago seen See more...

Experienced Early Childhood Lead Educator

Bambini Early Learning Centre

Mount Waverley, VIC

$33 - $35 an hour

Possess demonstrated experience in a similar Early Learning environment. Have excellent communication skills and ability to relate effectively to children, staff, parents and community members. Show a passion for Early Childhood E...

2 months ago seen See more...

Experienced Customer Support Team Leader

Leaseplus Team

Docklands, VIC

Manage and mentor a team of Customer Support representatives, fostering a culture of accountability, collaboration, and continuous improvement. Oversee daily operations of the Customer Support department, including handling inquir...

a month ago seen See more...

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