Customer Experience Specialist

Join Our Melbourne based Team as a Customer Experience Specialist on a 9-month Secondment.As a Customer Experience Specialist, you will support Bingle customers through our digital communication channels. Bingle offers online-only, no-fuss, low-cost car insurance to customers - visit for more information.The customer service team assists customers with self-service functions on OSP by responding to tickets for policy change requests, login issues, complaints, and more. Your role involves balancing team, customer, risk, and performance outcomes. Bingle's hours of operation are Monday - Friday 8am-6pm and Sat 8am -4pm.What you'll do

• Strive for industry leading customer service experiences, and customer satisfaction.
• Communicate with customers in a clear, credible, and concise manner.
• Support customers in managing policies through the self-service channel and engage in direct assistance where appropriate.
• Work with key internal stakeholders to design, assist, and deliver system and process enhancements to website and online self -service functionality.
• Adhere to all required legislative standards, KRAs, SLAs and Suncorp Risk & Compliance requirements, in interactions with customers.
• Elevate the Voice of the Customer
• Contribute to a performance culture that is customer focussed with embedded risk management and safety values.
• Contribute to building and maintain a highly engaged and enabled workplace.
• Role model Bingle brand's attitude of simplicity and promoting digital education.
• Collaborate with peers to meet team and individual team business targets.
• Proactively deliver support to peers in management of daily tasks and learning opportunities.

What you'll bring

• Previous customer service role - in Motor Insurance
• Experience with Suncorp's customer management systems including Group Protect, CWB, Knowledge, Filenet, OSP etc.
• A strong understanding of contextual language, and the ability to articulate via digital channels.
• Experience in using Microsoft Office suite.
• Experience responding to/monitoring customer contact on digital platforms

If you are interested in this Secondment opportunity, we would love to see your application - Chase the sun, apply online todayAt Suncorp, we are committed to building futures and protecting what matters. We value the unique experiences, insights and diverse workforce that benefits our people, our business, and our customers. We'd love to see your application and speak with you even if you do not match the above mentioned.