AddressPosition overview
The Team Leader, Customer Experience is responsible for leading a team of staff within the Customer Experience team to support the VBA in its effective and efficient administration of high quality support services to practitioners, consumers and the community.
This role is responsible for modelling and delivering high level leadership attributes, developing and delivering service delivery plans for work area, providing high level expertise in dealing with complex issues and facilitating team member professional development and succession planning.
What we are looking for:
- Demonstrated experience and sound understanding of contact centre and customer service experience frameworks and best practice.
- Ability to uses a variety of approaches to motivate and effectively manage team.
- Experience in prepare project briefs, reports, service plans, and policy options and recommendations on complex issues.
- Tertiary qualification in management, customer service, or relevant discipline or equivalent industry experience.
VBA Commitment
The Victorian Building Authority embraces a diverse and inclusive culture who work together for the benefit of all Victorians. Our recruitment is best practice and free from bias, we recruit based on merit and equity regardless of age, disability, religion, gender, sexual orientation or cultural background.
We have an amazing employee engagement program, remote working setup, health and well-being and learning and development programs to ensure our people are fit for work and inspired to be the best they can. We are always looking for talented new people to join us with a broad range of skills and experience who are curious, keen to learn and enjoy serving the community they live in, so if this sounds like a place you'd like to work and you think you have what it takes, we‘d love to hear from you and encourage you to apply now!
What you can expect:
- Flexible work arrangements with a hybrid, work from home and office model
- A competitive salary
How to Apply:
We require you to upload:
- A detailed copy of your resume
- A cover letter briefly outlining your relevant experience and what attracted you to the role
