Customer Quality Manager jobs in Laverton North, VIC

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CUSTOMER SUPPORT MANAGER

Oversee the Customer Support team, providing leadership and guidance to ensure high-quality service delivery across all communication channels (live chat, phone, email). Recruit, train, and manage a small team, fostering a culture...

CompanyEminence Talent Group
AddressMelbourne, VIC
CategoryCustomer Service
Date Posted 2 months ago See detail

Customer Support Manager

Eminence Talent Group

Melbourne, VIC

Oversee the Customer Support team, providing leadership and guidance to ensure high-quality service delivery across all communication channels (live chat, phone, email). Recruit, train, and manage a small team, fostering a culture...

Regional Reverse Logistics Manager, Customer Excellence Systems, ACES

Amazon

Melbourne, VIC

To continue to drive process excellence within our Fulfillment Centers, we are currently looking for an Reverse Logistics ACES Manager.Your goal is to solve complex problems with simple and practical solutions by developing a deep...

Pathology Quality & PoCT Manager

Melbourne Health

Parkville, VIC

Full Time ongoing role 80 hours per fortnight with monthly paid day off. Be part of a dynamic and supportive team with a commitment to continuous improvement. Central Parkville location. Incident Management Investigate and det...

Quality and Risk Manager - Hospital - Melbourne, VIC

Wolfe Co

Melbourne, VIC

Hold tertiary qualifications in nursing and certain disciplines. Be familiar with ACHS Accreditation System in comparison to the National Standards for Quality Health Services (NSQHS). Be proficient in writing reports and driving...

Customer Success Manager

Techium Consulting Group

Melbourne, VIC

Demonstrated track record of high performance. Bring energy and innovative ideas to the team. Enjoy understanding customers' businesses and needs. Go above and beyond to achieve the right outcomes. Genuine in your efforts and supp...

Manager Quality & Service Support

Unisuper

Melbourne, VIC

Newly created position reporting to our Head of Member Engagement. 3 Direct reports with a team of 11. Develop and deliver our Quality Framework. Technical support and quality functions achievement of legislative SLAs and busines...

General Manager l Customer Engagement

Sigma Resourcing

Melbourne, VIC

Newly created position supporting organisatonal growth & development. Values based NFP organisation. Drive strategic initiativesto elevate the quality ofGroup and Therapy Services. Championaculture of excellenceby mentoring,...

Lounges Customer Experience Manager - VIC, SA & TAS

Atlamgroup

Melbourne, VIC

At Qantas, our people lead the way in achieving the impossible togetherChallenge yourself to deliver strategic operational outcomesPermanent, Full-time position based in Melbourne or AdelaideWere constantly challenging oursel...

Quality & Process Manager

Blackbook Executive

Melbourne, VIC

$130,000 - $165,000 a year

Implementation of quality which includes: process landscape, quality assurance and quality control. Awareness of product requirements from government and technical regulations. Prepare, conduct and maintain ISO compliance. Managi...

New Technology Customer Relationship Manager - 8 Month Fixed Term Contract

Agl Energy

Melbourne, VIC

Manage all customer inquiries across the portfolio, handling incoming calls and emails while aligning with established practices. Accurately log cases with clear notes, updates, and actions. Resolve customer queries within agreed...

Project Manager - Customer Service Delivery

Hudson Australia

Melbourne, VIC

Manage the projects to the defined scope of agreed business cases. Prepare change requests as required to adjust for changes in scope, schedule and cost. Develop new Business Cases to address additional improvement initiatives acr...

Enterprise Customer Success Manager

Glean Technologies, Inc.

Melbourne, VIC

Serve as the primary point of contact and trusted advisor for a select book of customers at Glean, build solid relationships, and understand their business issues to be solved by Glean. Conduct regular check-ins with customer stak...

Customer Service Managers - Melbourne metro

Myer

Melbourne, VIC

Join the leadership team at Myer - various locations across Melbourne metro stores. Opportunities for succession planning and further development, locally and nationally. Manage the daily activities of your team and business to dr...

Quality & Process Manager

Blackbook Executive

Melbourne, VIC

Implementation of quality which includes: process landscape, quality assurance and quality control. Awareness of product requirements from government and technical regulations. Prepare, conduct and maintain ISO compliance. Managin...

Customer Delivery Experience Manager, ACES

Amazon.com, Inc.

Melbourne, VIC

Bachelor's degree. 3+ years of program or project management experience. 3+ years of operational and/or retail management experience. Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL. Experience identifying...

Sr. Customer Success Manager, APAC

Lucid Software Inc.

Melbourne, VIC

Develop a deep understanding of the Lucid Suite, demonstrate how to incorporate Lucid into a customer's workflows, and how Lucid impacts business outcomes. Adopt strategies supporting customers to achieve their business objectives...

Lounges Customer Experience Manager - VIC, SA & TAS

Qantas Freight

Melbourne, VIC

At Qantas, our people lead the way in achieving the impossible together. Challenge yourself to deliver strategic operational outcomes. Permanent, Full-time position based in Melbourne or Adelaide. Previous experience with People m...

Customer Services Design Consultant - Wealth Management

Iress

Melbourne, VIC

For agreed opportunities, you will quickly develop and foster strong customer relationships to identify, shape and confirm customer value, expectations and requirements. In conjunction with the Customer team, carry out product and...

Customer Services Design Consultant - Wealth Management

Iress

Melbourne, VIC

Work within cross-functional teams to ensure all Jira Initiatives and Epics are completed as required to align with the agreed delivery plan. Document and confirm scope and outputs of the project, put necessary controls in place t...

Claims - Quality Assurance Manager

Hostplus

Melbourne, VIC

ApplyJob no: YJEHBCategory: Insurance Operations, ClaimsHow will you make an impact?Are you driven by the desire to create a positive difference in the lives of our members?In this role, you will be instrumental in establishing an...

Senior Manager Customer Relationships

Property Exchange Australia Ltd

Melbourne, VIC

Spearhead customer engagement strategies to foster loyalty and market share. Develop and maintain strategic partnerships, anticipating and addressing customer needs. Lead, inspire, and develop a high-performing customer relationsh...

Customer Success - Customer Success Manager

Eptura

Melbourne, VIC

Who are we:Eptura is a global worktech company that provides software solutions for people, workplaces and assets to enable everyone to reach their full potential. You will identify opportunities for upselling, know when users are...

Account Manager, Large Customer Sales (Fixed-Term Contract)

Google Llc

Melbourne, VIC

Bachelor's degree or equivalent practical experience. 4 years of experience in advertising sales, marketing, consulting, media, or working with advertising agencies. 2 years of experience working in media account management. Exper...

Manager of Customer Due Diligence

Worldline

Melbourne, VIC

Permanent

Manage a large team of Risk Analysts and Specialists, including all day-to-day people management responsibilities, work allocation and prioritisation, and team mentoring. Implement the AML/CTF Program (Part A and Part B), in so fa...

Manager, Customer Support – Australia

Textron

Melbourne, VIC

Permanent

Bachelors degree in Management, Aviation Management, or other related field with a minimum of 7 years experience in the aviation industry or sales and/or marketing experience required. In lieu of bachelors degree a minimum of 10...

Senior Manager Customer Relationships

Pexa

Melbourne, VIC

Permanent

Spearhead customer engagement strategies to foster loyalty and market share. Develop and maintain strategic partnerships, anticipating and addressing customer needs. Lead, inspire, and develop a high-performing customer relationsh...

Customer Success Manager

Cision

Melbourne, VIC

Permanent

Serve as the primary point of contact for the customer during and post-implementation of the Brandwatch suite. Develop a trusted advisor relationship with customer stakeholders to drive product adoption. Educate customers on how t...

Sr. Customer Success Manager, APAC

Lucid Software

Melbourne, VIC

Permanent

Develop a deep understanding of the Lucid Suite, demonstrate how to incorporate Lucid into a customer's workflows, and how Lucid impacts business outcomes. Adopt strategies supporting customers to achieve their business objectives...

Customer Service Managers - Melbourne Metro

Myer

Melbourne, VIC

Permanent

Join the leadership team at Myer - various locations across Melbourne metro stores. Opportunities for succession planning and further development, locally and nationally. Manage the daily activities of your team and business to dr...

Claims - Quality Assurance Manager

Hostplus

Melbourne, VIC

Permanent

Being responsible for the quality framework and support with evaluations for the team;. Performing quality checks and audits to deliver improved levels of quality service through innovation and the use of best practice processes;....