Responsibilities:- Serve as the primary point of contact for the customer during and post-implementation of the Brandwatch suite
- Develop a trusted advisor relationship with customer stakeholders to drive product adoption
- Educate customers on how to leverage features and new releasesUnderstand the customer needs and link them to workflows in our products
- Conduct periodic customer health-checks to understand behavior and proactively address inactivity and/or missed opportunities
- Help strategise with the customer at key stages of the lifecycle on how to optimize their use of the product, ensuring ROI
- Partner with internal Brandwatch stakeholders (account managers and strategists) to align account activities with the customer's business case and strategy
- Identify renewal risk and collaborate with internal teams to alleviate blockers and ensure a successful renewal
- Help develop a communication model that is scalable
Requirements:- English fluency
- 1-3 years of experience in a similar position
- Customer-centric mindset with a passion to help customers
- Excellent problem-solving skills and good technical knowledge
- Digital Marketing industry knowledge to deliver valuable advice
- Solid organizational skills like project management and milestone completion
- Comfortable with working towards set targets e.g. goal-driven and accountable
- The drive to steer customers to succeed with a data-driven approach
- Commercially focused to spot growth opportunities
- Comfortable working with, and meeting, KPI's for a commercial role
If you've found our job opportunity interesting but you don't meet all of the requirements, it's still worth applying. We'd love to hear from you!At Cision, we're revolutionizing the way brands connect with their audiences. We provide PR, marketing, and social media professionals with the tools they need to excel in today's data-driven world, enabling them to see and be seen, understand and be understood by the audiences that matter most. Our deep expertise, exclusive data partnerships, and award-winning products, including , , and , empower over 75,000 companies and organizations, including 84% of the Fortune 500, to achieve their goals.Cision is committed to fostering an inclusive environment where all employees can be their authentic selves and perform at their best. We believe diversity, equity, and inclusion is vital to driving our culture, sparking innovation and achieving long-term success. Cision is proud to have joined more than 600 companies in signing the and named a “Top Diversity Employer” for 2021 by .Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses.Cision is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Cision will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact @cision.comPlease review our to learn about Cision's commitment to protecting personal data collected during the hiring process.
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