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It Service Desk jobs in Campbell, ACT

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IT SERVICE DESK ANALYST

Logging all incidents and requests, and collecting the required information through an effective customer conversation. Assessing, triaging, researching, and resolving basic incidents and requests regarding the use of IT services....

CompanySeven
AddressCanberra, ACT
CategoryIT
Date Posted a week ago See detail

IT Service Desk Analyst

Seven

Canberra, ACT

Logging all incidents and requests, and collecting the required information through an effective customer conversation. Assessing, triaging, researching, and resolving basic incidents and requests regarding the use of IT services....

a week ago seen See more...

IT Service Desk Analyst - Canberra

Seven West Media

Canberra, ACT

Logging all incidents and requests, and collecting the required information through an effective customer conversation. Assessing, triaging, researching, and resolving basic incidents and requests regarding the use of IT services....

a week ago seen See more...

IT Service Desk Support Officer (Multiple Opportunities) - APS Level 4

Attorney-General's Department

Canberra, ACT

$74,679-81,085 per year

Ongoing. Salary: $74 679 to $81 085 plus 15.4% superannuation. Canberra, ACT. Provide a superior client-focused information and technology support service to clients in all areas of the department and the minister's office. Log, r...

2 weeks ago seen See more...

IT Service Desk

Australian Secret Intelligence Service

Canberra, ACT

$89,990 - $124,099 a year

AIS is Australia's foreign intelligence collection agency. To do this, we rely on what we call "human intelligence" - information that comes directly from people.If theres one secret we can reveal about our work - its that were...

2 months ago seen See more...

Service Desk Analyst , baseline cleared - Fujitsu

Chandler Macleod

Canberra, ACT

Contract

Providing support to our customer, you will ensure prompt resolution of Incidents and Service Requests, either by resolving them yourself, or through appropriate escalation to a higher level. You will manage calls from initiation...

yesterday seen See more...

ICT Service Desk Team Leader

Digital61

Canberra, ACT

Lead, mentor, and motivate Service Desk technicians. Set performance expectations, prioritize tasks, and ensure timely issue resolution. Maintain a customer-centric approach and handle escalated issues. Streamline processes, analy...

2 weeks ago seen See more...

Level 2 Service Desk Analyst

Penten

Canberra, ACT

Resume. Cover letter. Clearly outline your Australian citizenship. Serve as an advanced point of contact for end-user queries, demonstrating comprehensive knowledge and expertise in resolving a wide range of issues effectively. Ta...

2 weeks ago seen See more...

Various Opportunities - IT Service Support - IT Engagement, Innovation and Suppo

Attorney-General's Department

Canberra, ACT

High-level client service skills, with the ability to deal sensitively with staff in high pressure situations and demonstrate discretion. Experience in an IT Service Support team in a busy and complex environment. Expertise, or ab...

2 weeks ago seen See more...

Service Desk Analyst

Minterellison

Canberra, ACT

Oversee Service Desk operations, including monitoring of telephones, and service portal requests coming in from all offices. Respond to IT Service Desk calls within agreed service level timelines. Resolve help desk incidents withi...

2 weeks ago seen See more...

Service Desk Analyst

Asic

Canberra, ACT

ASIC is seeking a full time Service Desk Analyst to join their Digital, Data and Technology Team Salary starting from $90,749 depending on experience (plus up to 15.4% superannuation). Permanent position based in Canberra. Providi...

2 weeks ago seen See more...

ICT Service Desk Analyst - APS 4 (Ongoing)

National Archives Of Australia

Canberra, ACT

Provide front-of-house services and represent the Data and Digital Branch, delivering consistent, high-quality, and responsive client service support to internal users. Support clients and communicate either in person, or electron...

2 weeks ago seen See more...

Service Desk Analyst L1

Unisys

Canberra, ACT

1st Level telephone and other media contact support.. Strive for a high level of first contact resolution.. Accurately document calls and incidents.. Manage time and workload to meet predetermined service levels.. Maintain data ac...

2 weeks ago seen See more...

Service Desk L1

Unisys

Canberra, ACT

Permanent

What success looks like in this role:1st Level telephone contact support.Respond to and resolve customer requests, in relation to software, hardware and network operations difficulties by providing fast, efficient and friendly cus...

2 weeks ago seen See more...

IT Technical Consultant - Managed Services

Qirx Pty Ltd

Canberra, ACT

Operating as part of the service desk team, on a shift roster (early start, late finish shifts on business days) to answer calls and support tickets quickly and efficiently. Logging information into ConnectWise Manage to record al...

a week ago seen See more...

Service Desk Analyst

Kbr

Canberra, ACT

Permanent

Your role will involve diagnosing, prioritising, documenting, and actively resolving more complex end user incident requests, whilst liaising with technical and business stakeholders to support optimum resolution times. Your exper...

3 weeks ago seen See more...

Service Desk Supervisor

Unisys

Canberra, ACT

Permanent

Supervising employees who obtain information from services requester, log information into proper call management system and provide information relevant to the call and services provider. Supervising employees who deliver remote...

3 weeks ago seen See more...

Service Desk Manager

Unisys

Canberra, ACT

Permanent

Managing employees who obtain information from services requester, log information into the proper call management system, and provide information relevant to the call and services provider. Manage employees who deliver remote har...

3 weeks ago seen See more...

Service Desk Team Lead

Unisys

Canberra, ACT

Permanent

Supervising employees who obtain information from services requester, log information into proper call management system and provide information relevant to the call and services provider. Supervising employees who deliver remote...

3 weeks ago seen See more...

Service Desk Support

Fujitsu Australia Limited

Canberra, ACT

$40 – $50 per hour

ITIL, ServiceNow Level 1 and 2 technical support following the ITIL methodology. Usage of call centre and ServiceNow as a service management tool. Image devices following build procedures. Provide face to face floor walking assist...

3 weeks ago seen See more...

Service Desk Analyst

Atlamgroup

Canberra, ACT

Understanding of Active Directory and administration processes.Troubleshooting PC, networks, servers, software and hardware problems, and Microsoft applications. A keen interest in developing a career in IT (essential)Unisys has b...

4 weeks ago seen See more...

Senior Service Desk Analyst (Workplace Technology)

Genesis It Recruitment

Canberra, ACT

Access to a wide range of training courses. Chance to acquire NV1 clearance. Onsite permanent role. Active Directory and Group Policy Administration. File & Print (Permissions, Groups, Shares). PowerShell (Desirable). Azure Active...

4 weeks ago seen See more...

Level 2/3 Service Desk Engineer - Canberra

Efex

Canberra, ACT

Deliver proficient and timely proactive and reactive IT support tailored to meet our clients' needs, ensuring system continuity. Conduct support and maintenance of client environments within agreed parameters. Maintain frequent co...

4 weeks ago seen See more...

Service Desk Analyst - Permanent Role - Full-time

Digital61

Canberra, ACT

Outstanding customer service skills. Excellent phone manner with great verbal and written communication skills. Effective time, workload, and priority management. General knowledge of IT fundamentals. Strong analytical and problem...

4 weeks ago seen See more...

Information and Records Management Resource / Service Desk Analyst

Phoenix Ict Solutions Pty Ltd

Canberra, ACT

Strong communication skills (written and verbal) along with the professionalism and maturity to build effective relationships with both internal and external stakeholders.h. Assists in the search of multiple repositories and retri...

4 weeks ago seen See more...

Level 2 Service Desk Technician

All It Solutions

Canberra, ACT

A hungry attitude for all things IT. Great customer service skills. Fluent English communication. A positive attitude. Present well. Networking concepts and hardware. Server technologies. Desktop systems. Microsoft operating syste...

4 weeks ago seen See more...

Service Desk Technician | Level 2

Quo Group

Fyshwick, ACT

Understand, uphold and execute all business policies and procedures. Support clients within all SLA's timings and maintain communication throughout the entire process of incident management. Work with third party vendors and soft...

4 weeks ago seen See more...

IT Service Management & ServiceNow Experts

Thinkstream

Canberra, ACT

Proven experience with ITSM and/or ServiceNow platforms. Experience in multiple disciplines of Service Management. Strong understanding of ITIL principles. Ability to effectively communicate with clients and stakeholders. An under...

4 weeks ago seen See more...

IT Service Delivery Analyst

Ashurst

Canberra, ACT

Permanent

At least 3 years previous experience providing IT support and analysing and troubleshooting IT incidents. Excellent communication skills and strong customer service focus. Strong attention to detail and highly effective organisati...

a month ago seen See more...

Process Specialist (IT Service Continuity)

Kinetic It

Canberra, ACT

Ability to OBTAIN or currently HOLD a minimum Australian Government Security Clearance. Experience in managing and leading IT Service Continuity activities in an enterprise IT Service Management environment. Skilled capability in...

a month ago seen See more...

ICT Service Desk

Australian Secret Intelligence Service

Canberra, ACT

You will be a key resource supporting the corporate desktop environment using your initiative to provide quality customer service for problem solving, advice and support. The work is dynamic with phone, in person and onsite suppor...

a month ago seen See more...

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