Aboriginal Client Service Officer | Illawarra Shoalhaven District, Coniston

Aboriginal Client Service Officer
Department of Communities Justice | Illawarra Shoalhaven District,
Coniston

• Clerk Grade 2/4
• Base Salary range $74,803 - $86,539 pa plus superannuation & annual leave loading
• Opportunities for learning, development, and internal career progression.
• Generous leave entitlements including Flex Leave.
• Up to 12-month Temporary role with a possible opportunity to progress to ongoing.

This position is open to Australian Aboriginal and Torres Strait Islander people only.
Your role
The Aboriginal Client Service Officer (CSO) provides advice and support to clients, advocates and other stakeholders, across a broad range of applicant, tenancy and property management services.
This role is committed to improving outcomes for the benefit of Aboriginal and Torres Strait Islander peoples.
The role manages relationships, partnerships and networks between Aboriginal and Torres Strait Islander communities and the Department to improve communication on and access to services for clients and to support sustainable tenancies.
What you'll do
You will be passionate about making a difference and delivering innovative solutions for people experiencing homelessness or at risk of becoming homeless. You will have a strong customer focus and a commitment to person-centred, culturally sensitive client outcomes.
The role could also include providing a broad range of applicant, tenancy and property management services and advice to clients. Work in partnership with other stakeholders to resolve tenancy issues and neighbourhood disputes; manage breaches of the tenancy agreement.
You will be working across a range of Housing programs, policies, and systems to maximise efficiency and service delivery outcomes.
What we're looking for

• Work directly with clients and their advocates to provide advice and assistance on housing options based on assessment of eligibility and client need and in keeping with relevant legislation, policies, and procedures.
• Work collaboratively with internal specialists and external service providers and make referrals where additional support requirements are identified to better meet client needs.
• Manage client information to ensure confidentiality, accuracy, and integrity.
• Monitor workflows and identify work priorities.
• Provide advice and/ or make appropriate referrals to assist Aboriginal and Torres Strait Islander clients with support and housing needs in accessing appropriate support services.
• Develop and sustain local partnerships with other providers to build stronger Aboriginal and Torres Strait Islander communities.
• Promote and support the importance of cultural connections within Aboriginal and Torres Strait Islander communities.
• Understand how to work respectfully with Elders, Community Leaders, and families with children in kinship care, and knowing when to report conflicts of interest around extended family.

We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply - you do not need to meet every desired requirement for us to want to talk to you.
We do work that really matters
Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It's work that really matters.
Apply now and join where we will support you and provide an exciting and flexible working environment!
What We Can Offer You

• Opportunities for learning, development, and internal career progression. DCJ invests in the professional development of their employees. Role specific training is available to all new employees to support them to feel confident in the work they do.
• 4 weeks annual leave per year of service
• Generous salary packaging options and other fringe benefits
• Flexible work practices

Note: In accordance with Clause 26 of the NSW Government Sector Employment (General) Rules 2014 and in accordance with Sections 14 and 21 of the Anti-Discrimination Act 1977 the Department of Communities and Justice considers that being of Australian Aboriginal or Torres Strait Islander descent is a genuine occupational qualification for this role and preference will be given to candidates who meet the pre-established standards:

• Documented verification of Aboriginality.

The Department will accept proof of Aboriginality confirming the following: * You are an Aboriginal person of Aboriginal descent.

• You identify as being Aboriginal; and

An acceptable form of documented verification is a “Confirmation of Aboriginality” letter, provided to you by a local Aboriginal organisation that includes a common seal from that organisation.
Are you ready to join us?
Click apply, attach a cover letter (maximum 2 pages) outlining how you meet the requirements of the role as well as an up-to-date résumé (maximum 3 pages).
Applications close 11:59pm AEST Tuesday January 23, 2024
Got a question?
For more information about the role or what it's like to work for DCJ, please contact the hiring manager Via:
If you've got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best, please reach out to Robert Chiplen Via:
Visit to learn more.
Inclusion and Diversity lies at the heart of how we recruit
We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.
To find out what DCJ are doing to build an inclusive and diverse workforce, visit .
Other Information
A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.
For more information visit .
Thank you for your interest in this role. We look forward to receiving your application.