Address
Form of workDivision: Communities and Justice
Location:
Dubbo, NSW, AU, 2830
Req ID: 59467
Senior Client Service Officer
Our clients come from all walks of life and so do we.
We hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our company stronger.
Location: Western NSW - Bathurst, Orange, Dubbo, Parkes & Bourke
Talent Pool will also be created for Western NSW - Bathurst, Orange, Dubbo, Parkes & Bourke to fill possible vacancies as they rise
Clerk Grade 5/6, Base Salary range $89,707- $98,982 pa plus superannuation & annual leave loading
Opportunities for learning, development, and internal career progression.
Generous leave entitlements including Flex Leave.
While all applicants are welcome, preference will be given to candidates who meet the established standards of the role and are Aboriginal and Torres Strait Islander and have a deep and strong connection to community and country.
About the Department
The Department of Communities and Justice (DCJ) was formed in 2019 with the merger of two former departments Family and Community Services (FACS) and Justice.
About the Agency
Housing Services an agency of The Department of Communities and Justice directly supports approximately 800,000 people every year and reaches a further million people through local community-based programs.
Housing Services is one of the largest providers of social housing in the world, providing a range of housing solutions to meet the needs of today’s community.
In partnership with the community, industry, and individuals we provide safe, decent, and affordable housing opportunities for those most in need so that they can live with dignity, find support if needed and achieve sustainable futures
About the Opportunity/Role
Senior Client Service Officers are the public face of our business, providing critical services and quality advice to clients including those with complex support needs.
As a Senior Client Service Officer, you will have a strong client focus and a commitment to culturally sensitive customer service. You will be passionate about making a difference and delivering innovative solutions for people experiencing homelessness or at risk of becoming homeless. You will be flexible, willing to work at times that support engagement with people experiencing homelessness and be committed to delivering better outcomes for clients.
You will be working directly with a range of support services and clients in their home, as well as in the community, delivering a range of housing assistance options that are tailored to meet the needs of our clients.
Tenancy Team:
Visiting Tenants in their homes on a regular scheduled basis.
Rostered shifts working with clients at the counter or over the phone.
Processing and assessment of applications and enquiries using relevant legislation, policies, and procedures.
Working collaboratively in a team environment to achieve the team’s key performance indicators (KPI’s).
Using a range of technologies including IPAD, online phone system and online forms.
Access & Demand Team:
Rostered shifts working with clients at the counter or over the phone.
Processing and assessment of applications and enquiries using relevant legislation, policies, and procedures.
Working collaboratively in a team environment to achieve the team’s key performance indicators (KPI’s).
Using a range of technologies including IPAD, online phone system and online forms.
Supporting outreach services in local communities and homelessness initiatives.
Essential Requirements
Possession of a minimum Provisional 2 NSW Driver’s Licence
In addition to meeting the essential requirements, the successful candidate will have the following:
Ability to work independently and manage your own work. Including working both independently and within a team environment.
Ability to establish and maintain relationships with internal and external stakeholders
A commitment to a culture of teamwork, excellence, and continuous improvement.
Client service skills with an empathic approach to clients.
A strong commitment to customer service.
A Talent Pool is valid for a period of up to 18 months
Essential Requirements
Note: In accordance with Clause 26 of the Government Sector Employment (General) Rules 2014 and in accordance with Sections 14 and 21 of the Anti-Discrimination Act 1977 the Department of Communities and Justice considers that being of Australian Aboriginal or Torres Strait Islander descent is a genuine occupational qualification for this role and preference will be given to candidates who meet the pre-established standards:
Documented verification of Aboriginality.
The Department will accept proof of Aboriginality confirming the following:
You are an aboriginal person of Aboriginal descent.
You identify as being Aboriginal; and
You are accepted as such by the community in which you live.
An acceptable form of documented verification is a “Confirmation of Aboriginality” letter, provided to you by a local Aboriginal organisation that includes a common seal from that organisation
For detailed information on the key accountabilities and capability framework, please
What we can offer you
Opportunities for learning, development, and internal career progression. DCJ invests in the professional development of their employees. Role specific training is available to all new employees to support them to feel confident in the work they do.
Generous salary packaging options and other fringe benefits
Flexible work practices
How to Apply
Simply click ‘apply’ to complete the application form.
When applying you will need to:
Attach a resume (maximum 5 pages) and a cover letter (maximum 2 pages) outlining how you meet the requirements and capabilities of this role as specified in the role description.
For more information on how to apply for a role in the NSW Public Sector please click here
Role enquiries:
For any enquiries regarding the role please contact Kim Campbell via email on kim.campbell@facs.nsw.gov.au
Closing date: 11th of April 2023 at 11:59pm AEST.
Appointments are subject to reference checks and may also require the following checks/clearances:
National Criminal History Record Check in accordance with the Disability Inclusion Act 2014
You may also be asked to complete a Health Declaration Form in later stages of the assessment process.
IMPORTANT
To ensure recruitment at the Department of Communities and Justice continues without interruption during the COVID-19 pandemic, some interviews and assessments may be performed using alternative methods.
This may include video interviewing, telephone interviewing and online assessments. If you are successful following review of your application, you may need to perform assessments and/or interviews via online platforms using a PC, laptop, or smart phone. By doing so, we will be adhering to the strict social distancing advice currently in place.
If you require further information about the application process or require an adjustment within the recruitment process, please contact Nancy Girgis via 0297653685 or Nancy.girgis@justice.nsw.gov.au and advise us of your preferred method of communication.
If you are looking for more information about workplace adjustments at DCJ, please visit our Careers site
Inclusion and Diversity lies at the heart of how we recruit:
We continue to hire great people with a wide variety of skills, experience, and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander people, women, people identifying as LGBTIQ+ and other diversity groups.
Thank you for your interest in this role. We look forward to receiving your application
