AddressSenior Client Service Officer
Generalist, Specialist and Aboriginal
Locations:
Western Sydney Nepean Blue Mountains (WSNBM): Blacktown, Mt Druitt, Parramatta, and Penrith.
South Western Sydney (SWS): Bankstown, Campbelltown, Fairfield, and Liverpool.
Employment Type: Temporary full-time
Salary: Clerk Grade 5/6, $93,295pa up to $102,941pa, plus superannuation and annual leave loading
Opportunities for learning and career development
Generous leave entitlements including Flex Leave
Your role
The Department of Communities and Justice directly supports approximately 800,000 people every year and reaches a further million people through local community-based programs.
Our Housing Service branch is one of the largest providers of social housing in the world.
Senior Client Service Officers provide a broad range of applicant, tenancy and property management services and advice to clients including advocating for those with complex support needs.
You will liaise with stakeholders across the access and tenancy service streams; and provide coaching and support to team members to optimize business and service outcomes.
What you'll do
The Senior Client Service Officer (Generalist and Aboriginal) provides a broad range of applicant, tenancy and property management services and advice to clients including advocating for those with complex support needs and liaising with stakeholders across the access and tenancy service streams.
The Senior Client Service Officer (Specialist) assists clients with complex support and housing needs, providing specialised advice, and making referrals to appropriate support services. This role provides a broad range of tenancy and property management services and advice to clients.
In these roles, you will be working across a range of Housing programs (including Rent Choice, Start Safely and Private Rental Brokerage), policies and systems to maximise efficiency and service delivery outcomes as well as providing training, coaching and support to team members.
Working collaboratively with Client Service Officers, Team Leaders, internal and external service providers, you will develop innovative strategies to deliver improved client outcomes while contributing to continual improvement for your district.
What we're looking for
The successful applicant will have:
- A comprehensive knowledge of issues impacting client's ability to access housing and the experience in linking clients to appropriate housing products to meet these housing needs.
- Knowledge of support services available to clients.
- An understanding and be able to use computers, telecommunications, audio-visual equipment or other technologies used by the department.
- Experience using Microsoft Excel.
- The willingness to travel to work with clients in their home (a corporate vehicle will be provided for travel between office and clients home)
Appointments are subject to:
- A current Australian driver's licence
- Reference checks.
- A National Criminal History Check in accordance with the Disability Inclusion Act 2024.
Please download the role descriptions:
- Senior Client Service Officer (Generalist and Aboriginal)
- Senior Client Service Officer (Specialist)
We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage, and integrity. If you meet the essential requirements and the role resonates with you, please apply - you do not need to meet every desired requirement for us to want to talk to you.
We do work that really matters
Working for the Department of Communities and Justice provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families, and communities. We're focused on breaking, rather than managing, disadvantage. It's work that really matters.
Apply now and join Australia's top public sector employer where we will support you and provide an exciting and flexible working environment!
Are you ready to join us?
Click apply, attach a cover letter (maximum 2 pages) outlining how you meet the requirements of the role as well as an up-to-date resume (maximum 5 pages).
Please also include a response to the following two target questions:
- Tell us a time when you managed a complex situation that required you to involve a stakeholder to deliver an outcome (maximum 300 words).
- Tell me about a time where you had to manage multiple deadlines. How did you do it and what systems or strategies did you use to ensure all tasks were completed (maximum 300 words).
If you are applying for the Senior Client Service Officer (Aboriginal) role, you will also need to provide your Confirmation of Aboriginality.
Applications close Wednesday 7 February 2024 at 11:59pm AEDT.
Got a question?
For more information about the role or what it's like to work for DCJ, please contact the hiring managers:
- For WSNBM: Elizabeth Cremen on 0423 263 166 or at elizabeth.cremen@dcj.nsw.gov.au or Virginia Ring on 0429 211 821 or at Virginia.ring@facs.nsw.gov.au
- For SWS: Lawrence Sasulu on 0428 903 814 or at Lawrence.Sasulu@dcj.nsw.gov.au or Kylie Mulcahy on 0411 026 353 or at kylie.mulcahy@facs.nsw.gov.au
If you have a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best, please contact Steve Mifsud on 02 9765 4094 or at steve.mifsud@dcj.nsw.gov.au
Inclusion and Diversity lies at the heart of how we recruit
We continue to hire great people with a wide variety of skills, experience, and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers, and other diversity groups.
To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.
By having more Aboriginal staff in DCJ, we can build staff's capability to work with communities in a way that builds trust.
That's why we need you. That's why we want you. That's why we'll achieve so much more if you're here with us.
For support and guidance, please refer to the DCJ Careers for Aboriginal People which is a culturally safe resource for Aboriginal people.
You can find application resources, and hear first-hand from your Aboriginal colleagues about why they love working at DCJ.
Other Information
For more information visit Your recruitment journey on the DCJ website.
A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.
Thank you for your interest in this role. We look forward to receiving your application.
