AddressEducation Centre of Australia (ECA) is a dynamic and diverse education group that stands at the forefront of Australia's higher education sector, boasting campuses in Sydney, Brisbane, Melbourne, as well as overseas locations in the UK and India. With a rich history spanning over almost two decades, ECA delivers high-quality education encompassing English language courses, bachelor's and postgraduate degrees, and targeted internships. The global footprint of ECA extends across regions including Australia, Brazil, China, Europe, India, Philippines, and Nepal. ECA is a successful Australian-based education organisation offering a comprehensive range of face-to-face and online courses for both international and domestic students in Australia, India, Southeast Asia, and the UK. Collaborating with esteemed higher education providers like Victoria University, Swinburne University, Charles Sturt University, University of Canberra, University of the Sunshine Coast and London Metropolitan University, ECA is committed to delivering a world-class educational experience.
We have got an exciting opportunity for Academic and Student Services(30 hours per week)Officer to be part of our team at ECA Professional Year in our Brisbane Campus office.
Education Centre of Australia (ECA) is a diverse education group that operates at the forefront of Australia’s higher education sector. Over the past decade, ECA has helped tens of thousands of students from around the world transform their lives through the Professional Year program.
The ECA Professional Year (PY) Program strives to offer a unique combination of qualified trainers with real-world business experience and engaging teaching strategies to prepare students with employability skills for their professional career in Australia – see: https://www.professionalyear.info/
As a key member of the team, you will have the rewarding opportunity to progress your career within the education industry. We are looking for someone who wants to grow with the company and is self-motivated and an enthusiastic 'go-getter'.
Key Responsibilities:
Support Learning Content Development and LMS Functionality:
- Assist in the development of learning content.
- Maintain functionality of the Learning Management System (LMS) and other related systems.
- Foster positive and professional relationships among students and training staff.
LMS Review and Maintenance:
- Regularly review and maintain the Learning Management System (LMS) to ensure optimal performance.
- Provide IT support related to the LMS and other systems.
Student and Trainer Support:
- Manage student and trainer LMS enrolments.
- Monitor class attendance, assessments, and progress.
- Provide support and assistance to students and trainers as needed.
Liaison and Communication:
- Liaise with Academic and Student Services Staff to address the needs and interests of students and trainers.
- Maintain effective communication channels between different stakeholders.
Administrative Tasks:
- Perform administrative tasks aimed at delivering quality Student Services support.
- Collaborate effectively with the Student Services Team within ECA Professional Year Australia.
Reporting and Team Collaboration:
- Report to the Director of Studies – PY.
- Collaborate effectively with the Student Services Team within ECA Professional Year Australia.
Customer Service Excellence:
- Provide exceptional administration and customer service to students via phone, email, and face-to-face interactions.
- Address student requests promptly and professionally.
- Maintain accurate student records and assist with various organizational services.
As the successful candidate you will ideally have:
- Bachelor’s Degree or equivalent experience
- Current industry knowledge in IT and LMS platforms (RTOm and Canvas)
- Demonstrated ability to work effectively and follow briefed
- instructions
- Ability to organise and manage multiple priorities
- Excellent administrative, organisational and time management skills
- Very good communication skills, verbal and written
- Proficiency in MS Office Suite, Student Management System
- (RTO Manager preferred but not essential)
- Strong attention to detail and follow through on tasksCompetencies in digital teaching and learning Proficiency in Office 365
In return we will offer you:
- A collaborative and supportive team environment
- An energetic culture that inspires and supports excellence in our employees
- Work/life balance
- Continuous support in your professional development
- Enhance your employee benefits package with a diverse range of offerings, from discounts at gyms and specialty retail stores to a comprehensive employee assistance program. Our commitment extends to supporting new parents with company-paid parental leave and to foster continuous employee growth, we proudly provide a 25% discount on courses offered by ECA.
EEO Statement
At ECA, we champion our core organisational values of providing 'Equal Opportunity and Social Inclusion', thus we strive to be a place of growth where everyone can continually thrive.
We welcome applications from candidates from all backgrounds including but not limited to Aboriginal and Torres Strait Islander People, people living with a disability, women, people who identify as LGBTIQA+, and people from culturally and linguistically diverse backgrounds.
This position is open to all Australian Citizens, Permanent Residents and applicants who hold a current and valid Visa with full working rights in Australia.
How to apply
Applications (including a cover letter, CV, and any additional supporting documentation) can be submitted via the Apply button at the top of the page. Due to the expected high volume of responses only short-listed candidates will be contacted
For further information on this role, to gain an insight into the team or if you need assistance/accommodation due to a disability please email Anil Naidu at **********@eca.edu.au
