AddressEF International Language Campuses is looking for a driven and sales-oriented Accommodation Coordinator with great attention to detail to join our team in Brisbane at our beautiful South Brisbane Campus. The role is a Full Time, Permanent position.
Role & ResponsibilitiesAs Accommodation Coordinator you will be responsible for coordinating all aspects of our accommodation offer, which includes host families and student residences.
You and your team will be overseeing the recruitment of new host families, conducting home visits, and allocate students in a carefully selected family. You will also be responsible for the management of our residence capacity and occupancy, ensuring the comfort and safety of students is maintained whilst meeting occupancy KPIs.
Responsibilities include, but are not limited to:
- Coordinate all aspects of the accommodation program, from recruitment and home visits to planning bus routes and communicating with families on a day-to-day basis.
- Provide face-to-face assistance to students who have queries or questions about their accommodation and act as a liaison between students and accommodation providers as required.
- Research and carry-out print and online advertising, community networking, and grass-roots marketing to attract potential new hosts.
- Match students with host families and carefully monitor the student and host family experience throughout the program.
- Take the school Emergency Phone on a monthly roster.
- Plan, lead and participate in program events, such as host family orientations, host family nights and host family end-of-season gatherings.
- Maintain a strong host family community during the off-season by communicating regularly with families via email, phone, newsletters, and get-togethers.
- Liaise with finance department to ensure prompt and accurate payment to accommodation providers.
- Address a wide range of issues relating to the students and their accommodation on a day-to-day basis and solve problems as they arise.
- Coordinate the smooth running of our student residence accommodation, the placement of students at our student residences & maintain high occupancy levels across our contracted residence options.
- Role will very occasionally require evening & weekend hours.
Requirements
- Highly organised and resourceful, working to deadlines with a flexible approach
- Sales / telemarketing experience desirable
- Ability to work well towards targets & deadlines
- Excellent telephone and communication skills
- Ability to handle difficult situations with ease and remain calm under pressure
- Strong communication and interpersonal skills
- An independent problem solver with a positive attitude
- Awareness and appreciation of cultural differences
- Knowledge of the local community and social networking is a plus
EF is committed to safeguarding and promoting the welfare of children and young adults and expects all staff and volunteers to share this commitment. We will require all employees to hold a valid Working With Children Check.
Why you will love working with us
It’s not just a job – it’s a way of life. We are international and collaborative, we are dedicated and passionate – we really work hard, then play hard.
- A friendly and international environment in a central location,
- Be part of a truly international environment with a young, energetic team of co-workers by your side
- Regular Professional and Personal Development trainings
- Opportunities: despite being a global company with more than 50,000 employees around the world we strive to stay small. We value your ideas and opinions and encourage innovation and entrepreneurial mindset. We make fast decisions to allow ideas to transform into action.
- Make an impact: come to work and help change the world every single day. We believe that education can break down barriers of language, culture, and geography and we are proud of the role that we can play in that.
- Have fun! Connect with colleagues at regular company parties and events, or over coffees, lunches or why not, a beer!
About EF
At EF we believe that the world is better when people try to understand one another. Since 1965, we have helped millions of people see new places, experience new cultures, and learn new languages. When you join EF, you join a multicultural and diverse community working across more than 600 schools and offices in 50 countries, all with one shared mission of opening the world through education. Whoever you are, whatever you are passionate about—we welcome you and want you to bring that to work every day. Learn more at https://ef.com.
