AddressSTAFF ACCOMMODATION COORDINATOR
Staff Accommodation are currently looking for a Coordinator to join their team who will provide initial contact with residents, managers and contractors; resolve or forward enquiries onto the relevant area or person; register and monitor maintenance work orders; support the allocations functions including check-ins and check-outs; provide professional customer service; and provide general administrative support to the team.
You will also ensure high standards of hygiene and cleanliness are being maintained throughout Staff Accommodation; that property and ground inspections and reports are carried out effectively and efficiently; that damages and safety hazards are reported and followed through to repair or replacement; that investigation and cost recovery occurs when required; and that inventory, white goods and appliances are in a serviceable and well maintained condition.
You will be responsible for:
Administration
- Provide initial contact with residents in all matters relating to Staff Accommodation
- Explain Staff Accommodation procedures to residents and department managers as required
- Receive or redirect goods that are delivered to the office
- Resolve maintenance enquiries or register work orders
- Prioritise the weekly action sheet for the Staff Accommodation grounds team
- Register check-out bookings on a reservations database, and brief residents on check-out procedures
- Assist with the preparation and compilation of allocations related documentation
- Conduct check-ins and check-outs with residents, and ensure keys are issued or returned, and all documentation is signed and forwarded onto the Allocations Coordinator. Notify current staff of share room arrivals
- General administrative duties including selling commuter tickets, reconciling tickets daily, collecting and distributing mail, maintaining the Staff Accommodation internal telephone directory, file audits and photocopying
- Assist with cutting keys to Staff Accommodation properties
- Daily point of sale cash up and banking
Inspections
- Conduct unit inspections and prepare condition reports upon resident check-out
- Liaise with appropriate groups/staff regarding restorative maintenance or cleaning requirements in unoccupied rooms
- Investigate damages and coordinate the reimbursement of repair or replacement costs
- Coordinate the reimbursement of cleaning and item removal charges and any other penalties
- Conduct routine grounds and building inspections, and advise Staff when they are in breach of Lodging Terms and Conditions
- Report on Safety hazards and damage throughout Staff Accommodation, coordinate repair, replacement or rectification and follow the matter through to completion
- Conduct the weekly Health and Hygiene inspections and report findings to the Staff Accommodation Manager
- Be available for emergency calls outs as required
About You
You have excellent interpersonal and conflict resolution skills. You are punctual and reliable and have excellent organisational skills and attention to detail.
You will also have:
- Drivers Licence (Essential)
- Sound knowledge of the Microsoft Office Suite (Essential)
- Front Office experience in a property management or resort environment (Desirable)
If your looking to take the next step in your career path, we'd love to speak with you!
Click 'Apply' to be taken to our Hamilton Island Careers page www.hamiltonisland.com.au/careers
Hamilton Island is much more than a great place to work - it's an amazing career opportunity.
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