AddressSomerville Hospitality is one of Australia's leading hospitality, accommodation and tourism service providers with locations spread across Australia's East Coast catering to over 200,000 international travellers each year. Our services include accommodation, travel, bars, nightclubs and restaurants.
We are recruiting for the position of Accommodation Manager at one of Australia's most highly regarded hostels located in St Kilda, Melbourne. If you are an ambitious, outgoing and rounded professional, this could be the perfect opportunity to work in a fun and dynamic role.
The successful candidate will report to the Area Manager and be responsible for the day to day management of the 150+ bed hostel, including managing a fun team of housekeepers, night managers and event managers. This is an incredible opportunity to work in a fun, action-packed social setting while meeting amazing people from all around the world!
The role of the Accommodation Manager includes but is not limited to the following:
General Hostel Management:
- Managing the day to day operation of the property
- Keep Area Manager up to date with operation of business
- Elevate issues as required
- Respond to guest and staff feedback regarding broken or malfunctioning items and liaise with state manager to arrange and implement a preventative maintenance schedule
- Ensure all guests abide by property rules
Staff Management and Performance:
- Staff selection
- Staff work rosters and schedules
- Ensure the cleaning team maintains quality standards for cleanliness
- Undertake daily spot checks of rooms
External Contractor Management
- Management of all external contractors including cleaners, tradespeople, pest control, fire monitoring, and waste management.
- Manage the performance of external contractors and ensure all issues are rectified in a timely manner
Reception and Customer Service
- Maintain accurate online reservation information
- Ensure all emails are responded to in a timely manner
- Ensure high levels of customer service are maintained
- Respond to and close out guest concerns and complaints
Business Development and Strategy
- Implement yield management principles in response to occupation levels, seasonal fluctuations etc. to maximise revenue.
- Ensure that the property identifies and meets the changing needs of guests
- Maintain and regularly update social media pages
Requirements
- Diploma Qualification or Higher
- At least 2 years of work experience in the industry
To Apply, please upload your CV and a short cover letter.
