Account Management Administrator

Our client, an IT Networking and Security company seeks an Account Management Administrator to be based in inner city of Melbourne.
A full-time permanent role with opportunity for growth
Competitive and attractive salary package
Work with a close-knit collaborative and supportive team
About the Company:
Our client is more than an IT company - they are passionate architects of critical network and security solutions. Australian-owned and operated, they are behind the networks you rely on daily.
Role Overview:
As an Account Management Administrator , you'll be an integral part of the Client Services team, reporting to the General Manager. If you're a vibrant personality eager to broaden your skills and deliver exceptional customer service, this role is your ideal opportunity.
Key Responsibilities:
Provide exceptional service by promptly responding to all inbound inquiries via phone, live chat, and email, ensuring customer satisfaction.
Oversee order processing, tracking, and warehouse receipt procedures.
Coordinate and track deliveries efficiently.
Generate insightful reports for clients and management.
Handle various office administration duties based on business needs.
Skills/Experience:
Commitment to quality, customer service, and teamwork.
Effective communication and anticipation of co-workers' and customers' needs.
Clear and impactful written/verbal communication.
Excellent telephone skills and customer service etiquette.
Ability to build and nurture relationships with customers and suppliers.
Strong follow-through on assigned tasks with attention to detail.
Proficient in Microsoft Office (Word/Excel).
Previous experience in a similar role is essential.
Familiarity with vendors like Juniper Networks, Palo Alto Networks, F5, Aruba/HPE or Cisco highly regarded.
Role Requirements:
Australian Citizen / Permanent Resident.
Compulsory satisfactory security/ police clearance.
Why work for our client:
A positive work culture that fosters collaboration, support, and a vibrant atmosphere where team members thrive and contribute their best efforts.
Competitive and attractive salary package
Join a high-performing and supportive team that will have your back.
Personal and professional development and growth opportunities to help you reach new heights.
Ready to embark on a rewarding journey with our client? Join our client in delivering excellence. Apply now! If you have any further queries, please email ***************@hudson.com