Address
Form of workCorpCloud is an innovative ISP, MSP and Technology Solutions Provider delivering telecommunications, internet, managed IT services, public and private cloud technology and leading technology solutions to some of the largest enterprises across Australia.
With a culture of growing our people along with its own growth, CorpCloud creates fantastic opportunities to develop your career.
-----------------------------------------------------------------
The Account Manager/Customer Relationship Manager is responsible for the end-to end management of key corporate accounts within the organisation.
This role is crucial for the hands-on management and growth of key corporate accounts, acting as the primary point of contact for these clients. This role involves deepening relationships with the organisation’s most valuable customers by delivering exceptional service, understanding their needs, and identifying opportunities for account growth, as well as driving new customer and partner acquisition with this cohort of customers.
CorpCloud has a strong presence within the Miningand Resources space and as such this represents a significant opportunity to develop a career within the sector. Experience within this vertical is preferred, but not required.
-----------------------------------------------------------------
Primary Responsibilities
- Implement and refine key account management strategies to enhance corporate account handling.
- Work closely with leadership and cross-functional teams to align activities with strategic goals.
- Foster and expand relationships with corporate clients through dedicated communication and understanding of their needs.
- Lead a high-performance team focused on achieving objectives in account management.
- Drive a metrics-focused approach to track performance and guide stakeholder activities.
- Target high-value customer acquisition to boost business growth and partnerships.
- Collaborate with Product and Marketing teams to increase customer engagement and market share.
- Ensure prompt and precise delivery of products and services to clients.
- Deliver exceptional customer service to address and resolve client issues.
- Engage customers through various communication channels to meet their needs and deliver solutions.
- Identify and act on new business opportunities within market segments.
- Serve as a key liaison between clients and operational teams for project delivery and issue resolution.
- Strategize and prioritize sales efforts to attract new corporate clients.
- Report on marketing efforts clearly and efficiently.
- Continually enhance skills and knowledge through professional development opportunities.
-----------------------------------------------------------------
Demonstrated Skillset
- Strong account management and relationship building,
- Excellent planning, organisation and time management,
- An entrepreneurial approach with a strong focus on innovation,
- Strong leadership and mentorship,
- Excellent problem-solving and negotiation,
- The ability to lead, inspire and motivate a team,
- Passion towards customer advocacy,
- Superb analytical skills with efficient ability to evaluate data and implement applicable action items and initiatives,
- Outstanding communication and interpersonal skills; and
- Flexibility as and when required.
-----------------------------------------------------------------
Employer questions
Your application will include the following questions:
Do you have experience in a role which requires relationship management experience?
How many years' experience do you have in a client services / account management role?
Do you have customer service experience?
Do you have experience in a sales role?
Which of the following statements best describes your right to work in Australia?
Which of the following statements best describes your Covid-19 vaccination status?
How would you rate your English language skills?
How many years' experience do you have as a Client Relationship Manager?
Do you have experience within the mining and resources sector?
