ClickSend is a global cloud-based SaaS communications platform for businesses and developers that enables companies of all shapes and sizes to easily and cost effectively communicate with their customers and staff via multiple channels. ClickSend has SMS at its core and powers billions of messages annually but has expanded to become a true all-in-one multi-channel business communications platform offering SMS, MMS, RCS, Email, Voice, Fax and Post by dashboard, API or hundreds of integrations.We’re a small team based in Perth, Western Australia, but we’re a global brand with offices in the US, UK and Philippines. We’re part of Sinch, one of the biggest cloud communications companies on the planet based in Stockholm, and have all the benefits of being part of a larger group but we retain our ‘start-up’ mentality. We maintain a spectacular work life balance and try to mix fun and music into our days.The APAC Key Account Manager has the responsibility of managing a territory of high value SMB accounts for ClickSend’s APAC region. Retention and development of existing accounts is a key part of our overall growth strategy. You will be responsible for day-to-day account management of your nominated accounts and success will be measured by your ability to retain and grow these accounts.Key responsibilities:
- Coordinate regular Key Account outreach to identify and execute opportunities to grow our existing accounts by building trust and engagement
- Position yourself as a trusted advisor to your customers to understand their challenges and goals
- Continually learn in order to establish yourself as an expert resources for the technologies and solutions we sell
- Develop Quarterly Briefing Reporting decks and present the to your Key Accounts in order to further their understanding of ClickSend’s capabilities.
- Flexible hybrid working arrangement
- Generous parental leave program: 26 weeks salary for primary care giver and 4 weeks salary for secondary care giver
- Access to Reward+ program
- A day off for your birthday
- Wellness programs
- Coaching and career development support, including access to a range of online professional development courses
- Access to our Employee Assistance Program
- Global mobility policy
- Monthly fitness reimbursement
- Volunteer leave
- Work from home set up reimbursement