Account Manager

The Account Manager is a critical role within the Customer Success and Operations department that works directly with our advertising agency partners to execute on campaigns to meet client targets. The role supports our sales team to ensure that all aspects of the campaign cycle are performing to client expectations while updating, educating and building relationships with our agency partners.

The Account Manager facilitates the management of all aspects of the campaign life cycle, working closely with our Sales, Creative Services and Programmatic Ad Operations teams to ensure the successful delivery of advertising campaigns, while providing GumGum clients with industry-leading customer service.

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What You'll Achieve

• Campaign Success & Client Satisfaction
  • Implement and execute sold advertising campaigns across GumGum’s proprietary platform, within the required SLA.
  • Dedicated to providing exceptional customer experiences for our clients.
  • Cultivate relationships with our agency contacts, to directly manage the advertising campaign and optimise performance.
  • Coordinate with clients and internal teams to ensure campaigns are set up for success and run smoothly.
  • Provide IOs and campaign screenshots as necessary.
  • Update and maintain internal systems such as Salesforce and Jira.
  • Regularly share relevant reporting, both internally and externally, illustrating campaign performance, insights and recommendations.
  • Provide detailed End of Campaign Reports in line with the campaigns objectives and KPIs, within the required SLA.
  • Assist with billing reports to ensure correct and timely EOM invoicing occurs.
  • Provide ongoing feedback to key stakeholders on how to best service clients' needs.
  • Develop a thorough understanding of GumGum’s internal tools and product suite.
  • Focus on Speed vs Quality to ensure every step of a process is complete.
• Partner with Sales to support new business development
  • Collaborate with the Sales team to formulate successful media plans and campaign strategies.
  • Discover upweight opportunities among existing campaigns, driving incremental revenue whenever possible.
  • Develop an understanding of key strategic client accounts and build on these relationships.
  • Brainstorm and support the sales team in managing and executing strategic sales opportunities.

Skills You'll Bring

• Bachelor's degree in a related field, such as Advertising, Marketing, Business, or a relevant discipline.
• 2+ years of experience in the digital media field, preferably in online verticals - Account Management, Media Planning and/or Customer Service.
• Knowledge of the Ad Tech industry and digital advertising trends a plus.
• Strong attention to detail and time management skills.
• Ability to communicate effectively with Agencies & Clients; always with a solutions-oriented mindset.
• Excellent written and verbal communication skills.
• Microsoft Office: PowerPoint, Excel and Word skills or GSuite: Slides, Sheets, Docs.
• Familiarity with Doubleclick, Sizmek, MOAT, Integral Ad Science, DoubleVerify, Salesforce, and JIRA.
• Familiarity with programmatic advertising concepts, terminology, and best practices.
• Diplomatically manage various stakeholders, both internally and externally, while delivering on client expectations.
• Ability to balance competing demands in a high pressure environment to deliver on deadlines.
• Practices solution-focussed escalations.
• Customer focused mindset .
• Highly self-motivated team player.
• Open to on-going feedback while maintaining a growth mindset
• Self organised and proactive.
• Displays agility and grit; able to change direction as the business requires.
• Actively curious to learn.