Account Manager

Smartcomm is looking for a passionate and driven Account Coordinator to provide exceptional account coordination services, build and maintain strong relationship with clients to encourage new and repeat business opportunities.

The role is made up of:

• Establishing and maintaining strong client relationships through regular close contact account management.
• Effective communication of requirements internally to ensure successful execution of client campaigns.  Including producing all necessary reports in an effective, timely and tailored manner.
• Consistently track production and delivery dates to ensure that deadlines are met and communicate relevant details to clients and team. 
• Working as part of a team.
• Understand company capabilities and services, and effectively communicate all offerings to the client. 
• Identify new business opportunities from existing portfolio of accounts.

Skills Required:

• A good understanding of all communication channels i.e - digital and mail.
• Demonstrated time management skills.
• Ability to demonstrate a high-quality standard of work.
• Ability to demonstrate quality instruction and multi-tasking skills.
• Ability to demonstrate excellent communication, listening and questioning skills.
• Ability to deliver solutions, benefits, and differentiators to clients.

The position offers a great opportunity to grow and learn about how today’s businesses communicate to their customers in a traditional way like print and mail and integrate digital solutions like email and SMS.

About Smartcomm

Smartcomm is a specialist provider of one-to-one customer communications and one of Brisbane’s oldest and most experienced print, mail, and digital organisations.

We make sure a customer journey is a success via data management, direct mail, digital, colour variable print, email, SMS, social and we also provide integrated services like Web2Print, online portals, scanning / archival and warehouse inventory management. Our speciality is in automating the management of that journey to ensure client campaigns are streamlined and easy to execute.

We have been proudly serving the customer communications industry for over 15 years and our staff industry experience and knowledge is leading edge. Smartcomm’s goals are to exceed our customer’s expectations for quality and delivery and contribute to the career paths of all employees. Smartcomm is committed to a ‘Quality Culture’ whereby there is a genuine commitment to quality improvement and the responsibility is shared by all.  It is all about learning and growing.

Only shortlisted applicants will be contacted.