Account Manager

About us

Diadem is a world-class signage and wayfinding consultancy. We operate at the intersection of branding and architecture, where people engage with brands.  Our purpose is to shape how brand experiences, built environments and people connect. We aspire to deliver enduring solutions that are equitable, with sustainability at their core.

In our world, collaborating with clients and other creatives enables us to create positive customer experiences in the built environment. We deliver significant projects in a broad range of corporate and government segments including airports, retail centres, workplaces, urban spaces, and universities across Australia, New Zealand and Asia Pacific.

About the role

We seek a capable Account Manager for our Melbourne office to deliver successful outcomes for well-recognised brands. You will work closely with our creative and multi-disciplinary team of designers to help shape and deliver projects. 

This role primarily focuses on design lead projects which include the development of place branding and wayfinding solutions. Whilst the practicality of wayfinding plays a vital role in navigating spaces, a well-considered solution will help to create memorable and enjoyable experiences within all kinds of environments. Therefore, the successful candidate will ideally demonstrate a sound understanding or appreciation for architecture and urban spaces.

Working alongside our business development team, you will be involved from the outset pitching for projects, developing client briefs, participating in workshops and supporting the design team in developing the most appropriate solution.

Key Responsibilities

Reporting to our Director of Design, the primary responsibilities for this role include:

• supporting the sales process by contributing to the writing of proposals 
• managing client presentations and workshops
• supporting the creative process by co-developing client project briefs
• managing and negotiating timelines and budgets throughout each stage
• maintaining positive relationships with our multi-disciplined design studio
• leading the financial management of your accounts including accurate cost estimates, forecasting and timely invoicing.

Skills and experience

• demonstrated Account Management or Client Services experience
• excellent communication skills both written and verbal
• capable researcher, gathering client and sector knowledge
• ability to manage a project and be the day-to-day point of client contact, maintaining a positive and proactive relationship
• scope management /negotiation skills/forecasting and managing job costs.

Culture

Diadem thrives on a culture that collides strategic, creative and technical expertise. We believe in challenging the norm and each other. We empower our people to do more and to inspire each other to do our best and most fulfilling work.

We celebrate team. Diadem is not about heroes, we celebrate team outcomes and every individual is given equal opportunity to provide input and ideas to our work, promoting a genuine collaborative spirit.

Dynamic team. Diadem staff enjoy an environment that is fast paced and offers many opportunities to work closely with a wide variety of colleagues across the business.

Role Autonomy. Although part of a team you will have lots of scope and autonomy to make your own decisions and lead projects.

Opportunities. We work all over Asia Pacific for large clients and so there are many opportunities to work on interesting projects, here and abroad. 

Professional Development. We support all staff to continually upskill and add to their capabilities through team-wide training as well as personal development plans.

Location. We are located in the heart of the CBD, with easy access to public transport and the other benefits of being in the CBD. Our office provides a warm environment, designed for collaboration.

Flexible workplace. We have always supported a flexible work environment for our staff. This includes the ability to have flexible work times as well as work from home when practical or required.

Stability. We are a long-standing business proud of our supportive and working environment.

Benefits

We value our people which is why we set out to provide an environment that will enable you to thrive. We truly believe at Diadem you will have the opportunity to achieve your career’s best and most fulfilling work.

Therefore, we provide a diverse and inclusive work environment and offer many benefits to ensure your ongoing professional development and well-being. 

Community. We’re a social bunch and regularly enjoy taking time out of the office and participating in a variety of elective social events/activities throughout the year. You’ll soon feel part of our community.

Employee Rewards. Our employee rewards and recognition program encourages our team to celebrate each other's success, with monetary perks.

Employee Assistance Program. Every employee at Diadem has access to free and confidential counselling services to support you through challenging times.

Social Responsibility. Diadem supports several charities and there are regular opportunities to participate in fundraising events. 

If you're excited about the opportunity to become part of our collaborative team who make Diadem a great workplace, and where people feel passionate about their work and committed to doing the best for our clients - this might be the role for you!