Account Manager

With millions of parcels delivered each year, we pride ourselves on our reliable and cost-effective service. 

Established in 2000 in Melbourne, Australia, DAI Post is an Australian-owned company that has been focused on getting parcels safely to you for over 20 years.  We specialise in ecommerce, international inbound parcel delivery in Australia, New Zealand and Singapore.

As a forward-thinking global logistics company with a strong emphasis on innovation, technology, and operational excellence, DAI Post is on the hunt for an experienced Account Manager.   

This role will support our ambitious strategic objectives and the next phase of growth for our business.   The Account Manager will be responsible for developing strong relationships with customers, connecting with key business executives and stakeholders and preparing appropriate reports.  The Account Manager should also be the first point of contact for client queries and identify new business opportunities among existing customers.  

The key areas of accountability are:                                                     

Account Management 

• Develop, implement and execute robust business plans, reports and reviews that ensure ongoing financial success and mutual growth for both the customer and business 

Customer Retention 

• Work with the Sales Manager and team to develop and implement customer retention strategies and identify opportunities and implementing strategies and initiatives to reduce customer churn rate

Customer Satisfaction 

• Build and maintain strong long-term relationships with customers and work with key stakeholders to ensure we are delivering an elevated client experience throughout the customer life cycle.

Business Development 

• Develop new business from existing clients and actively seek new sales opportunities. 

Business Improvement 

• Identify network and last mile optimisation opportunities for customers and carriers and respond to and implement improvement solutions to address quality assurance issues and trends.

The requirements for this role are:

• At least 5 years of relevant work experience in high-growth e-commerce / fulfillment industry.
• Highly analytical with strong knowledge of sales KPIs and expertise in deriving growth strategies from data insights.
• Able to seamlessly move between forward thinking and tactical implementation.
• Have excellent communication and collaboration skills but also love to get your hands dirty and do heavy lifting by yourself.