Account Manager

Placed.au is looking for a full-time Account Managerfor our client in Cremorne, Victoria If you are a results-driven professional with a commitment to excellence and a passion for leadership, we want to hear from you. Apply today and get the benefits of working in a thriving environment, a great work culture, and competitive pay.

 Job description:     

•  Effectively manage customer KPI’s, SLA’s and interactions.
• Develop strong relationships with Brandsec customers through the entire lifecycle journey.
• Work closely with the operations team to ensure a seamless onboarding and post-sale experience.
• Contribute to building our customer base in-region with consistent and meaningful outreach via phone, email, and social media platforms.
• Drafting and sending communications to clients about new product and service offerings (value add campaigns) and managing all follow-ups.
• Review of client invoices prior to invoicing period.
• Manage and upsell contract renewals and deal negotiations.
• Work with the Brandsec team conduct DNS and security audits and identify risks within your client’s portfolio.
• Facilitate client order provisioning.
• Work with third-party vendors to deliver key services to clients.
• Handle complaints and concerns.
• Demonstrate the Brandsec portal to existing customers where required.

Qualifications/Attributes: 

• Must have a Bachelor’s Degree in related field or 5 years of work experience in lieu of the required qualification.
• Must have 2-5 years of relevant work experience.
• Must possess solid computer skills including Microsoft Suite plus an aptitude for learning new software such as Hubspot CRM.
• Strong organisational and time management skills.
• Customer-centric approach with experience in Account Management, Training, and Support

Salary Range: $70,000 – $80,000 p.a. excluding superannuation.