Account Manager - Business

We've only just begun, but what a beginning. In a once in a generation moment, we've brought together powerful brands to create one united force. TPG Telecom has a powerhouse of brands which include Vodafone, TPG, iiNet, Internode, Lebara, AAPT and felix. The latest technology and brave thinking let us connect our people and communities. You could play a role in that. A big one. We invite you to bring your boldness and stand out. You are empowered. Opportunities are plenty for those ready to accept the challenge.
This opportunity
The Account Manager is responsible for the ongoing development and deepening of existing sales and customer relationships within an allocated portfolio. They successfully maintain the value of the existing portfolio through effective customer lifecycle management and completion of re-sign activities that maximise commercial outcomes.
Responsibilities

• Review current state and develop/continually improve sales plans for each of TPG's products and services, for each customer in the allocated portfolio.
• Achieve key monthly, quarterly and annual growth/x-sell sales objectives, building on effective base management to consistently grow (value and product breadth) the allocated portfolio.
• Maintain up to date and accurate customer contact, pipeline and any other required information in the Customer Relationship Management (CRM) system, i.e. Salesforce.
• Attend weekly sales team meetings to;
• Review quality and accuracy of Salesforce pipeline
• Review week on week sales activity and key pipeline movements
• Agree kick off and approach to any upcoming tenders and opportunities
• Review status of all active tenders
• Review short- and long-term Customer relationship quality and key relationship development activities
• Review open customer issues, actively assisting in resolutions and ensuring timely escalation (eg to Sales Leadership) wherever required
• Represent TPG at industry meetings and trade association events whenever requested, continually promoting the company and its services
• Keep track on local competitor activity, reporting any significant developments to the sales team and TPG executives (including Sales, Product, Service etc).

Knowledge and experience

• A moderate to high degree of experience using “business solutions” type approach, utilising TPG's product and services to identify customer needs and sell into applicable market sectors.
• Able to creatively position TPG as an innovative, flexible and responsive service provider.
• Ability to proactively identify and create new business growth opportunities.
• Proven cultivator and 'closer' of sales opportunities within organisations of at least 100 and up to, or beyond 5,000 employees
• Note allocated portfolios will typically include businesses in a range within this broader band, such as 100-200 employees, 200-500, 500-1000, consummate with the role holders experience.
• Strong understanding of how to penetrate accounts with between 100 and 5,000 employees (noting portfolio bands, as above), up to and including C level
• Strong communication skills at all levels, including at C level
• Strong presentation skills.
• High work ethic and mature attitude to general work responsibilities, with a desire to continually improve and secure career progression.

Benefits and perks

• Flexible hybrid way of working (work from home and office)
• 'Stay Connected Mobile' - Access to a free mobile plan
• 'Stay Connected NBN' - Access to a free NBN 100 plan
• 'Your Leave' - an additional 4 days of leave to be used whenever you like - every year
• Access to TPG Learning Hub platform and internal development opportunities
• Access to Corporate Partner Discounts

Our TPG Telecom Spirit
We believe in the power of meaningful relationships to support vibrant, connected communities where everyone belongs. You will join a supportive company that is diverse and inclusive, and celebrates what makes our employees different, as well what brings us together. We want you to bring your true self to work, and to feel like your contribution matters. We encourage ambition in everything we do, from telco solutions to customer experience, to community impact. You will have real opportunities to take charge and take control.
If you think the power of people and collaboration can make a meaningful difference in the world, then APPLY NOW to help us build a better future.
Bolder and better together!