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SalaryEveryday, our people help build a sustainable and healthy South Australia through reliable and trusted water services. With a commitment to zero net emissions by 2030, we are guided by sustainability goals and practices as we transform the supply of water and enhance the role of water utilities in today's community. The projects we deliver are significant in both size and impact, ensuring we plan for and meet the needs of today and future generations.
As Australia's second largest water business, we have been working together with South Australians for more than 165 years. Our people are encouraged to bring innovative solutions and fresh ideas to the table and given the support to bring them to life. In short, the work we do is delivering positive impacts to the lives of South Australians and the communities they live in.
About the role
An exciting opportunity exists within our Customer Community and Engagement team, to join a specialist Customer Growth area focusing on working with Developers to provide water and wastewater servicing strategies for developments across metropolitan and regional South Australia. This role facilitates the delivery of infrastructure solutions from concept to connection for new and existing customers in the development industry in order to enable economic growth.
You will play a pivotal role leading a small team working confidently and collaboratively, developing long-term professional relationships both internally and externally. Implementing project management methodologies from concept to connection, identifying opportunities for process improvement and delivering a positive customer experience.
About the person
As a representative of SA Water, you will work with integrity and commitment applying your advanced interpersonal and communication skills to lead and influence others while fostering positive working relationships with stakeholders and multiple teams.
The Account ManagerDevelopment Services will operate with a solution and resolution focus to deliver land development infrastructure projects in line with commercial objectives and performance targets, while keeping the customer a core focus.
You will thrive working under pressure, implementing your excellent organisational and prioritisation skills, remaining agile and able to apply problem solving strategies and negotiation skills to reach optimal outcomes.
Key Responsibilities
- Customer Service Delivery - promote and grow long term sustainable relationships with customers while assisting with the delivery of infrastructure, considering customer impact, experience and benefit understanding cost and resource implications.
- Commercial - drive the delivery of Land Development infrastructure projects in line with commercial objectives and performance targets.
- Industry regulation and policy - ensure the implementation of innovative and creative solutions are in line with industry and SA Water regulation and policies.
- Continuous improvement - responsible for the delivery of continuous improvement, with a solution focused approach leading to resolution.
- Degree in Business, Commercial or Engineering or significant industry experience in Project Management, and or Account Management - Essential.
- Demonstrated experience leading and influencing internal and external relationships - Essential.
- Superior communication skills through various mediums - Essential.
- Comprehensive understanding of the principles of water and wastewater design and construction - Desirable.
- Knowledge and implementation of relevant legislation as it relates to the development industry - Desirable.
- Drivers license - Essential.
Customer outcomes are always achieved best when delivered by a diverse and inclusive team that reflects the community it serves. That's why we encourage applications from everyone, including people living with disability, job seekers of all ages, members of the LGBTIQA+ community and people from culturally diverse backgrounds, including Aboriginal and Torres Strait Islander peoples. If you have questions before or during your application, we welcome you to get in touch with Despina Livadiotis from our Talent Team at .
To apply, click 'Apply'. Please submit and complete the application form, upload a cover letter and current resume.
Applications close 11:55pm, 6 February 2024.
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