Account Manager

Reporting to the Sales Manager, this role is responsible for building strong relationships with our customer accounts and their key decision-makers. Focusing on engagement and account management strategies, you will work closely with your customers to ensure the continued profitable growth of our business. You are a professional with the experience and expertise within the technology space to help customers maximise the value they receive through our offerings.

Who we are:

Evolution Business Systems (EBS) is a Melbourne-based, leading business management software specialist that equips its clients with software designed to achieve their business goals. As a certified Microsoft partner we have an expert focus on Microsoft Dynamics 365 Business Central.

EBS offers Australian businesses complete, whole-of-business software solutions. Microsoft Dynamics 365 Business Central, Continia Document Capture and Expense Management, Employment Hero Payroll, Power BI, Jet Reports and other ancillary solutions to automate organisations to be more productive.

Our success has stemmed from our core ‘EPIC’ values: An acronym for who we are and what we believe in: Ethics, Passion, Innovation and Community. At EBS we are ethical and act with integrity. We enjoy ourselves and have fun. Our culture is creative, energetic and dynamic. As we succeed, we give back to our customers, to our team and to our community.

Perks

• Hybrid working and workplace flexibility

• Off-site team days

• Weekly team lunches

• Gym membership

• A day off on your birthday

• Two days paid leave per year for volunteer activities

Responsibilities:

• At EBS, we have a customer first mindset. Your role as Account Manager will focus on building strong relationships with key decision-makers and delivering a connected customer engagement experience.

• Work in partnership with the Sales, Operations and Support teams to effectively manage customer opportunities and deliver exceptional customer outcomes.

• Develop, manage, and maintain accurate records and reporting to assist in delivering business outcomes.

• Assist customers by working with solutions consulting and service delivery to facilitate and coordinate the implementation of cross functional solutions.

• Drive customer satisfaction and meet or exceed account-specific revenue and profitability goals.

• Build a strong pipeline utilising data and insights to prospect, engage, and nurture relationships with key decision-makers.

Skills and Experience:

• Relevant tertiary qualifications in a commercial or software-related field.

• Prior experience managing customer engagements and communications.

• Knowledge of enterprise software solutions and cloud platform competitor landscape.

• Experience selling ERP or similar software-as-a-service, cloud-based business applications to SMB customers, exceeding sale targets.

• Strong presentation, written, and verbal communication skills.

• Ability to maintain a high level of productivity, manage competing priorities and work effectively with high levels of autonomy and self-direction in a fast-paced, collaborative, and dynamic team environment.

• Capacity to learn and retain knowledge about systems, processes, products, and services quickly and accurately.

• Outstanding interpersonal skills - the ability to build trusted relationships, influence and drive actions by others to achieve set goals and manage multiple stakeholders across an organisation.

• Build relationships, collaborate, and influence across organisations, functions, and stakeholder groups.

• Operational and sales excellence discipline, including planning, opportunity qualification and creation, stakeholder communication, services/partner engagement and sales excellence practices including pipeline and opportunity management.

What you'll get in return:

• Competitive salary and benefits package

• Opportunities for career growth and advancement

• Supportive and inclusive work culture

• Training and development programs

• Collaborative and team-oriented environment

• Recognition and rewards for outstanding performance

• Modern and well-equipped office facilities

• Diverse and challenging projects

Please note legal work rights are a pre-requisite for the success of your applications. We do not reply to applications making no reference to this.

EBS is committed to building a diverse workforce and an inclusive culture. Applications from people from all cultural backgrounds and abilities are strongly encouraged to apply.

*Successful applicants will be contacted for interviews the week beginning 8th April 2024.