Address
Form of work
SalaryAccount Resolution Officer (200454)
Maximum Term Contract Full Time - 36.25 hours per week - until 14/02/2025
$73,086.10 to $78,381.91 Annually + up to 12% super
RCC Officers' Level 3
A special place
At Redland City Council, you can help improve lives, while shaping your career in a truly special place. Situated on the stunning Redlands Coast, our team is creating an enriched, sustainable future for Redland City.
Here, every role matters … Together, we’re focused on serving our community. Join us so together we can improve the Redlands for today and tomorrow.
Your opportunity
Our Financial Services Group are looking for a motivated and dynamic Account Resolution Officer to provide and maintain a revenue collection service by efficiently and effectively collecting outstanding debt. This will involve utilising exceptional problem solving, critical thinking and communication skills in order to resolve accounts with outstanding arrears, which may include, but is not limited to, assessment of financial hardship, payment plans, legal action and sale of land/valueless land/voluntary transfer processes to bring accounts into order. This position will suit applicants who are willing to learn and enjoy working in a fast-paced environment.
What you’ll bring
First and foremost, you’ll need to live and breathe our Values, as they are fundamental to the way we go about our work and the relationships we build.
Do you have revenue collection experience, with sound telephone collection techniques that will allow you to meet key performance indicators? Can you problem solve and apply good judgment to resolve sensitive issues? Are you an excellent communicator who will feel confident interacting with debtors, peers, government bodies and management? Do you enjoy working in a team environment where you will support and encourage team members, and work collaboratively to achieve objectives and customer satisfaction? If this sounds like you, and you are up for your next career challenge please apply now.
Why join us
We asked our people why they choose to work at Redland City Council. They say it’s about two things: feeling connected to the Redlands Coast as a truly special place and the incredible career and development opportunities at Council.
Here, you can:
- Improve lives, for today and tomorrow. You will make an impact in our organisation through revenue collection services.
- Achieve, for the community and your career. We’ll support you every step of the way and you will have a huge impact on the work we do.
- Experience variety, and grow as a result. Upskill, try new roles and broaden your horizons. Council is an amazing place to grow and diversify professionally.
- Find the right balance to bring the best you. We offer attractive benefits, ongoing support and flexible working arrangements.
Here are some more reasons for loving working with us:
- Generous leave provisions such as paid parental leave and purchased leave scheme including 17.5% loading on annual leave!
- Ex-gratia day offered during the Christmas/New Year break
- Access to professional and leadership development programs and education/study assistance
- Mentoring and coaching opportunities to increase your industry knowledge and business acumen
- Diverse secondment opportunities for career development
- Reward and recognition programs
- Wellbeing programs and social club
- Access to discounts with over 400 leading retailers
Eligibility
- Successful applicants will be asked to consent to a police check. Please note that people with criminal records are not automatically barred from applying for this position. Each application will be considered on its merits.
- To be eligible for employment, applicants must have the legal right to work in Australia.
Ready to join us
Applications will only be accepted through Council’s Web Recruitment system or through OURspace for current Council employees. Hard copy and e-mailed applications will not be accepted.
To be considered, applicants must submit a:
- Cover letter (one page); and
RCC utilises a merit-based recruitment process which may include various testing methods, such as psychometric testing and requesting the submission of a short video application from candidates after the advertisement closes.
Specific information on the position (200454) can be obtained by contacting Mandy Daly on (07) 3829 8***. Applications for this position close at 11:59 p.m. Australian Eastern Standard Time (AEST) on 31/01/2024.
At Redland City Council, we truly value the diverse skills, experiences and perspectives of our people. We’re focused on making Council an inclusive place, where everyone belongs and brings in new skills, diverse experiences and backgrounds that enable us to serve our community better.
Applications will not be accepted from a third party.
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