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Form of work
SalaryDue to expansion and innovation Resolute Care are seeking a Full-Time experienced, compliance driven and attentive Services Coordinator.
About Us
Resolute Care Group is a local North Queensland disability support organisation providing authentic and social wellbeing to a diverse Australian community and your loved ones in Townsville, Ayr, Charters Towers, Mt. Isa and all other surrounding areas in the region.
Our focus is in the areas of community nursing care, disability services, supported accommodation and community supports through government funded programs such as NDIS, My aged care, DVA or privately funded clients.
We are passionate about providing professional companionship and personal care to clients based on their individual needs/desires and via an established/documented care plan. Work directly with the client, their families and friends ensuring continuity of care. Supporting every client in and providing safe client care in accordance with the Australian Disability Care Quality Standards.
About the role
Working under the supervision of the Operations Manager in this role you will be responsible for providing a solutions based approach to rostering and Client Services liaison. You will enjoy a fast paced environment and face to face interactions as the first point of contact with new clients. To be successful you will pride yourself on drawing out who is the right fit for your client within the multiskilled team of our support staff, you value each individual and their personal needs, and this is at the forefront of your decision making.
You will be an adaptable individual who is able to work autonomously and has outstanding communication skills. Your outstanding stakeholder engagement skills and your ability to prioritise your workload in a fast-paced work environment will be paramount to your success in this role.
Key duties include, but are not limited to:
- Develop & Publish rosters one month in advance in line with client needs whilst ensuring appropriate skill mix is met and a master roster is maintained to ensure consistency in staffing levels and client care outcomes.
- Meet and greet new clients, managing the uptake process and compliance documentation.
- Updating staff with any changes regarding tasks /activities/care/roster changes pertaining to the client appropriately.
- Managing on-call phone on weekends and after hours on a rotational basis, one week per month.
- Communicating with participants and stakeholders to ensure service delivery meets their needs, including checking- in call or visit at week 4 on uptake of services.
- Assist with the coordination and dissemination of information between staff and stakeholders.
- Establish strong rapport and working relationships with clients and/or their client’s carers or nominee’s as well as ensuring all a complains /feedback are documented in feedback /complains registers and appropriate corrective actions have been implemented.
- Establish a strong rapport with Plan Managers, NDIS support coordinators, allied health providers, community groups and various stakeholders.
- Communicate effectively with management, staff, clients, and families in a productive and harmonious way.
What do you need for the role?
- A passion for providing exceptional customer service.
- Previous experience in rostering 70-100 employees, preferably in the disability industry.
- Great attention to detail and time management abilities.
- Demonstrated experience in all aspects of office administration including proficiency in the use of Office suite products and dedicated CRM programs.
- Ability to work well within a team
- NDIS Worker Screening Clearance or willingness to obtain.
How to apply
If you’re interested in this role, click the ‘Apply’ button to submit your application. When submitting your application, please ensure you provide the following:
- A cover letter outlining your suitability for the role including current and relevant examples of work experience and skills related to the key responsibilities and success factors for this role.
- A current curriculum vitae which outlines your work experience and any other information that is relevant to this role. Please include the contact details for two referees.
