Administration & Bookings Coordinator – Marine Tourism, Broome

Absolute Ocean Charters is a family owned and operated business specialising in marine tour and charter experiences from the beautiful town of Broome in Western Australia’s Kimberley region. The business has built an enviable reputation locally and nationally since 2009 by providing memorable experiences of the highest quality. We are seeking friendly, exceptionally customer focused and professional people to help us continue this journey. About the role This is an office based role with the main focus on tour bookings and customer service. You will be responsible for ensuring the smooth running of daily tours including sales, tour operations and administration duties. Liaising with other staff to ensure the timely delivery of a high-quality tourism experience. Key responsibilities Selling tours over the phone, via email enquiries and direct to our guests at the office. Effectively managing the daily tour land based operations making sure tours run on schedule. Provide courteous customer service to ensure efficient resolution of all guest enquiries. Accurate loading of tour bookings and preparation of daily manifests. Meeting sales and service targets. Stock control including ordering and collecting. Assistance with general office duties as required. Effective organisation of a small team, maintaining a culture that promotes positive internal interactions. Supervising the office in the absence of the Manager. Maintaining the business’s professional image. Essential skills At least 1 year previous experience in a tour bookings or front office role is essential. Do not apply if you have no experience. The ability to ‘make the sale’ and build relationships with our guests quickly, with a professional yet friendly manner. Work well unsupervised and within a…
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