AddressGallagher Bassett (GB) is Australia and New Zealand’s premier third party claims administrator. We manage claims on behalf of insurers, brokers, government bodies and self-insured organisations. We are part of the leading global risk management and insurance group Arthur J Gallagher & Co.
Life at GB is an adventure - often fast paced, unpredictable, challenging and deeply rewarding. It is social and engaging, with our unique and positive culture underpinned by The Gallagher Way – values lived daily by our people.
In addition to a supportive and inclusive team culture, we also offer supportive learning and career pathways and provide ongoing access to training and career development. We invest in our people through strong succession planning and have a number of mentoring and training programs available.
Due to internal progression, we have a new opportunity for an enthusiastic and dynamic Administration Officer to join our team. Reporting to the Executive Assistant to the General Manager NSW Workers Compensation, you will provide local support to the branch across a range of administrative and reception duties, and have the opportunity to work with a variety of internal and external stakeholders.
Based in our CBD or Parramatta offices on a hybrid basis, this role is pivotal to contributing to Gallagher Bassett’s commitment to insured clients.
Responsibilities
- Undertake general reception and administrative support duties for the branch;
- Represent GB as the front of house representative for visitors and deliveries, and ensuring compliance to security processes and procedures;
- Maintain office facilities, mail sorting, and stock orders, as well as acting as the liaison with facilities vendors regarding repairs etc;
- Assist in the organisation of branch events and celebrations, including communications and catering;
- Coordinate office communications including Fortnightly Connect emails, branch updates, staff acknowledgements and general enquiries from staff;
- Prepare presentations and slide packs for national Quarterly Connect meetings;
- Manage incoming correspondence from a range of channels and in various formats;
- Participate in key business projects and initiatives, as well as other general administrative support to teams.
Qualifications
- Previous experience in an administration or reception role, and/or demonstrated experience in undertaking administrative duties in a fast-paced environment;
- Strong customer service skills with a friendly and helpful attitude;
- Exceptional time management and organisational skills;
- Excellent attention to detail, with strong IT skills (particularly with Microsoft Office applications);
- Highly developed communication skills, with the ability to engage at all levels of organisation and with a varied set of stakeholders;
- Enthusiastic, with a strong sense of team and collaboration.
