Administration Officer - Ads Contact Centre

Position Title: Administration Officer - ADS Support Line

Employment Type: Max Term Part Time (until June 2026 )
Hours per week: 12
Position Grade: Administration Officer Level 3 Year 1/2

Salary: $ 66,027.58 - 68,085.50 AUD (pro rata) base salary per annum
Enterprise Agreement: The Named NSW (Non-Declared) Affiliated Health Organisations' Health Employees Agreement 2019
Department Name: Homeless Health Service, Darlinghurst Campus

About us:
St Vincent's Hospital Sydney is a leading not-for-profit organisation providing health services to our community. Guided by our values of compassion, excellence, integrity and justice, we promote a culture of diversity and inclusion and empower our people to learn, grow and innovate.

Benefits of working at St Vincent's include:

• Generous salary packaging and Fitness Passport for eligible staff
• Opportunity to access a large range of clinical and non-clinical education programs
• Supported post graduate opportunities within applicable fields
• Career development opportunities across the St Vincent's Health Australia Network
• Employee Assistance Program
• Work/Life balance

  About the role:
  We have an exciting opportunity to work in a dynamic team leading our approach to the provision of quality care to clients of the Alcohol & Drug Service. The Administration Officer in ADS Support Line will provide timely and accurate administrative/transactional services for members of the health care team on designated ward(s)/unit(s) under the direction of a local manager and Administration Manager. The Admin Officer will work under broad supervision but will be required to work independently and use their own initiative in the application of established work practices and procedures. Decisions affecting the overall functioning and management of the service remain the responsibility of the Manager.

  Our Culture:
  St Vincent's is committed to employing a workforce that reflects the community we care for. We strongly encourage applications from people that are Aboriginal and Torres Strait Islander, culturally diverse, sexuality or gender diverse and/or living with disability.

  Employment with St Vincent's is subject to you having current immunity status that complies with the Occupational Assessment, Screening & Vaccination against Specified Infectious Diseases - NSW Health Policy Directive (PD2022_030). Appointment and ongoing employment will be subject to continued compliance with this policy directive.

  About you:
  We are seeking a skilled and energetic Clinical Support Officer who possess a passion for person centred care. We welcome applications from people who have administration experience and the ability to multitask.

  Application Instructions:
  To have you application considered you are required to upload a current CV/Resume as well as a separate cover letter/document addressing the 'Selection Criteria' as below. Internal applicants i.e. current employees of St Vincent's Hospital or an entity of SVHA are required to apply via their Workday account.

  Please also find attached instructions on how to upload and address selection criteria.

  Selection Criteria:
  1. Personal integrity and demonstrated commitment to the Philosophy, Mission and Values of Mary Aikenhead Ministries and St Vincent's Health Australia.

  2. Demonstrated front line customer service skills conducive with the values of St Vincent's Health Network

  3. Demonstrated computer literacy in word processing, spreadsheets, database software, email and an electronic clinical information system including HR administration, payroll, PR and office management.

  4. Demonstrated effective communication and interpersonal skills (both verbal and by phone).

  5. Demonstrated effective time management and problem-solving skills.

  6. Experience in working in a health care setting, including knowledge of client administration systems and the ability to be compassionate and demonstrated sensitive approach if/when dealing with vulnerable clients and carers, including a commitment to maintain confidentiality at all times.

  7. Demonstrated commitment to own personal and professional development

  If you have any difficulties accessing the Position Description for this role, please contact the Talent Team at ***************@svha.org.au who will gladly forward you a copy.

  Applications close on 15 May 2024