AddressWhere you'll be working
Macquarie Hospital, North Ryde
What you'll be doing
The purpose of the NSLHD Health Contact Centre is to provide a safe, simple, reliable telephone – based ‘Single Point of Access’ to a range of Northern Sydney Local Health District (NSLHD) Health services for the community and service providers across the NSLHD. The NSLHD Health Contact Centre is responsible for the provision of community health intake and admission functions for a targeted range of community health services across the NLSHD, the facilitation of timely patient and service information across the care continuum to better inform decision making, service co-ordination and client/carer outcomes, reporting of service provider demand against service provider capacity and actively manage service wait lists where unavoidable, and the management of the at risk elderly and chronic care register.
The position is comprehensive administration roles, including receiving enquiries for services via phone, fax, triage of dental patients and completion of patient registration in medical records.
People of Aboriginal and/or Torres Strait Islander background encouraged to apply.Candidates will need to meet the following criteria:
- Demonstrated knowledge and skills in delivering a customer focused service with excellent telephone manner, active listening skills, and comprehensive verbal skills.
- Previous experience working in a challenging and pressured environment with capacity to take direction and exercise initiative as required.
- High level of time management and organisational skills, with ability to work effectively both autonomously and within a team environment.
Need more information?
1) Click here for the Position Description
2) Find out more about applying for this position
For role related queries or questions contact Deborah Armstrong on ***************@health.nsw.gov.au or 0426 461 ***
All NSW Health workers are required to provide evidence of having received two doses of COVID-19 vaccine in accordance with the Australian Technical Advisory Group on Immunisation (TGA). Please upload proof of Vaccination to this application (Acceptable proof of vaccination is the Australian Immunisation Register (AIR) Immunisation History Statement available via Medicare).
Applications Close: 3 April 2024
