Reservations Agent

The Role 

Embark on your next journey as a Reservations Agent with the Salter Brothers Hospitality team, contributing to the excellence of our services in the Blue Mountain region.

As a key player in our team, you will play a crucial role in shaping and delivering outstanding dining and accommodation experiences for our guests. Whether they are attending a conference, part of a leisure group, or joining us for a delightful dining and room stay, your expertise will contribute to their memorable stay.

About Salter Brothers Hospitality

Salter Brothers Hospitality currently operates 17 retreat hotels and estates; more than 20 restaurants and bars; 8 Spa Anise spas and other wellness facilities; as well as Spicers Scenic Rim Trail, one of the largest ecotourism ventures in Queensland with 38 rooms over five campsites.

This includes 4 luxury brands that are iconic to the Blue Mountains – Lilianfels Resort and Spa, Echoes Boutique Hotel & Restaurant, The Hydro Majestic Hotel and Parklands Country Gardens & Lodges. All properties are approximately a leisurely 90 minutes' drive from Sydney CBD.

Here's what you'll do

• Provide personalised service by assisting guests with reservations, enquiries, special requests, and information about our properties and their amenities; 
• Provide personalised assistance to guests, offering information on available dining options, room stays, and packages;
• Utilise reservation systems, including expertise in Opera, and technology to optimise bookings and enhance guest satisfaction;
• Assist in maintaining an organised and up-to-date reservations database;
• Maintain in-depth knowledge of each hotel in our curated boutique luxury portfolio, sharing each hotels uniqueness and charm with every guest; 
• Upsell and promote premium room categories, spa, and other offerings to enhance the guest experience; 
• Collaborate with other departments such as front desk, activities and spa to ensure the smooth flow of guest services.

This is how you’ll know you’re right for this role

• Previous experience in a reservations, sales or guest services role within the luxury hospitality industry; 
• Exceptional communication and customer service skills;
• Familiarity with reservation systems and hospitality software, with a focus on Opera;
• Enthusiastic and proactive attitude towards guest satisfaction;
• Knowledge of the Blue Mountain region and local attractions is a plus;
• Sales and upselling talents; 
• Detail-oriented and organised; 
• A passion for making every guest's stay extraordinary and joyful.

To apply online, please click on the apply button. 

For a confidential discussion please contact Priya Prasad our HR Coordinator on **@escarpmentgroup.com.au