Address
Form of workABOUT US
Chisholm is Victoria’s premier public vocational education and training provider, with campuses located across Melbourne and the south east.
Each year, we welcome some 41,000 students from over 43 culturally and linguistically diverse backgrounds. More than 1,400 passionate and dedicated Chisholm employees work together to deliver quality training and education in Melbourne’s south east manufacturing heartland and key residential growth corridor.
A Victorian Government-owned TAFE, we aim to lead the way in education and training to inspire success and transform lives.
Our purpose is to excel in education and training and be respected and valued for enhancing the social and economic futures of individuals, industry and communities.
Our drive for commercial success is underpinned by our core values of Collaboration, Accountability, Integrity and Respect.
In the past 20 years, we have grown significantly to become a multi-sector institute, delivering a broad range of education and training programs and services in higher education, vocational education and training (VET) and school sectors across ten campuses in Victoria, online, in the workplace and overseas with partner educational and government organisations.
We offer more than 400 courses, from Victorian Certificate of Education (VCE)/Victorian Certificate of Applied Learning (VCAL)/ Vocational Education and Training Delivered to Secondary Students (VETDSS), through to nationally accredited qualifications such as certificates, diplomas, advanced diplomas, degrees, graduate certificates, graduate diplomas and short courses.
ABOUT THE ROLE
Administrative Officer is accountable for providing customer service, administrative and operational support to the Business Area.
Your role will focus on providing a customer service, administrative and professional support and service as well as responsibilities for any allocated specific activities and projects.
Your key accountabilities will be to:
- Provide a high level of customer service to students, customers and staff
- Process student enrolments, transfers and withdrawals, as well as following up on student absenteeism.
- Continuously support any improvements in administration processes and systems to ensure the most effective use of resources and that they meet requirements, standards, changes and growth demands
- Maintain and process documentation, records and data, in accordance with agreed procedures and standards
- Build and maintain effective relationships with internal stakeholders, industry partners and employers to support the objectives of the Institute
- Promote the Vision and goals of the organisation both internally and externally, with professionalism and enthusiasm
- Complete and actively participate in the development of own annual professional development plan consistent with Institute practices and policies
ABOUT YOU
You will have a relevant Tertiary qualification in Business Administration or related disciplines or equivalent experience in a similar role
You will have proven experience in providing high level administrative support in a complex and demanding working environment with the ability to quickly develop rapport with key stakeholders and staff in a collaborative and innovative environment. You will have a strong client focus, with demonstrated experience in building client relationships, the ability to provide excellent telephone, face-to-face and email advice and support to a diverse range of people.
You are highly motivated, with exceptional communication skills, your personal style is flexible and collaborative with the ability to contribute to team capability and operate as part of a high performing team. Experience and advanced knowledge of Microsoft Office including MS Excel, MS Word, PowerPoint is a must.
BELONGING AND INCLUSION
Chisholm is resolutely diverse. We celebrate our people’s unique contributions to achieving our ambition to transform lives through relevant and responsive high-quality education. Chisholm’s culture of Belonging & Inclusion strives to promote a self-regulating culture that enhances the experiences of our employees, students and communities.
We welcome and encourage applicants from diverse backgrounds to apply.
We are committed to a fair and equitable merit-based recruitment process for all our candidates. If you have specific accessibility or support requirements please contact our People, Culture & Safety Team at ******@chisholm.edu.au
Aboriginal and Torres Strait Islander Applicants
We welcome and strongly encourage applications from Aboriginal and Torres Strait Islander people. If you have specific support requirements please contact our People, Culture & Safety Team at ******@chisholm.edu.au
HOW TO APPLY
Applications for this position close 5pm Thursday 14 March 2024
Applications should include:
- a covering letter
- curriculum vitae
- contact details of three (3) referees
Appointment to this position is subject to satisfactory completion of Safety Screening requirements including but not limited to:
- Valid Employee Working With Children Check
- National Police Check
- International Police Check (if applicable)
- Verification of unrestricted work rights in Australia, eg citizenship, passport or birth certificate
- Certified copies of qualifications
If you have any questions regarding the position or require further information please contact Stephen, Manager Plumbing on ***************@chisholm.edu.au
Chisholm Institute reserves the right to withdraw an advertised position at any stage.
