Administration Officer

Position Location:  Hervey Bay

Position Type: Fulltime  

Start Date: Immediate start available
(or soon thereafter, willing to wait for the right candidate)

Who we are and What we do:

ReAssured Restoration is based in Hervey Bay and services the Fraser Coast and Burnett region.  We are looking to hire an additional Administration Officer for our extremely busy operation.  

We offer a quality, thorough, efficient, and caring service to our clients who have suffered a disruptive event at their property such as; burst water pipes/leaking water, water intrusion from storms and rising rivers, draining backflow damage, fire/smoke damage, to name a few.  

As a Restoration Company, we are usually the first responders following significant damage to a home, therefore we are looking for a person who not only has the required skillset and experience to deliver exceptional administration support, but the personality and nature to interact with our clients in a compassionate, supportive and professional manner.  

This role would ideally suit an experienced office administrator/receptionist who prefers communication via telephone and electronic means and enjoys working in a casual office environment with a small team of dedicated professionals. 

Below is an outline of 'what you'll be doing'

• Answering phones – first point of contact
• Communicating with members of the public, some of whom have experienced highly stressful major events including storm, fire or water damage to their properties and/or contents
• Interacting with and supporting fellow administration personnel and management
• Interacting with other trades/services  
• Utilising specific restoration management software (training provided)
• Providing administrative assistance to Management as required
• Composing written correspondence/documents
• Providing information and answering inquiries based on knowledge of situation/claims and in accordance with established policies/procedures of the restoration business
• Maintaining client files via digital database
• Managing electronic calendar/booking system on a daily basis
• Coordinating jobs and associated bookings based on knowledge of situation/claims and in accordance with established policies/procedures of the restoration business
• Compiling agendas, typing and distributing meeting minutes
• Any other administrative tasks as required
• Participating in ongoing training and development
• Sharing communications as part of a team
• This role involves sitting for extended periods of time and requires manual dexterity needed for keyboarding such as data entry

To be considered for this position you must meet the following minimum requirements:

• Current C Class (Manual) Open Licence (preferred)
• Must have own reliable transport
• Clean driving history
• Ability to undergo a police check, medical, and drug test

Skills:

• Professional, clear verbal communication, calm, reassuring telephone manner
   
• Composed manner -  able to maintain composure in high volume work situations
   
• Attentive listening skills, with the ability to effectively summarise verbal accounts of situations
   
• Customer service focus
   
• Developed problem-solving skills
   
• Acute attention to detail
   
• Previous experience in diary management and task coordination/job management is essential – this requires advanced skills due to the fast-paced, urgent nature of our industry
   
• Previous experience in job management software will be highly regarded 
   
• Demonstrated administrative experience scheduling and coordinating service/trade work
   
• Demonstrated administrative experience in a restoration or trade-based setting will be well regarded (but not essential)
   
• Effective time management skills - ability to quickly ascertain priorities based on time-critical KPI's to meet deadlines
   
• Excellent planning and prioritisation skills - Ability to manage multiple assignments concurrently, applying a focused, methodical approach to managing multiple tasks and communicate where further assistance is required to meet important KPI deadlines

Must be proficient (Intermediate to Advanced) in the following Computer Skills:

Google's Workspace range of products including (or the equivalent of these Google products):

>  Google Calendar
>  Google Drive
>  Google Docs
>  Google Sheets 
>  Gmail

:: Microsoft Word

::  Microsoft Excel

• Computer savvy, able to navigate software with ease
   
• Touch typing capable, with speed and accuracy essential
   
• Ability to type details of telephone communications into a database or other software, whilst on the phone.
   
• Excellent calendar management skills are absolutely essential

Personal Attributes:

• An ability to work productively in a busy environment with competing priorities are all essential attributes
• Honest, reliable, dependable, and trustworthy
• Professional attitude and presentation
• Motivated, able to demonstrate a good work ethic with a positive attitude
• Common sense and good judgment
• Ability to follow instructions and a willingness to learn
• Willing to undergo in-house and industry-specific training
• Ability to work independently and as part of a team
• Well organised with acute attention to detail, accurate data entry is essential
• Willing to work as part of a team in a cooperative, friendly manner
• Willing to work evenings and/or weekends in response to a major storm or other significant events to fulfill business needs
• Ability to maintain workplace confidentiality

How to Apply:

If you believe you have the necessary experience, passion and drive to join our team, please submit your application via the seek link.

Please include a cover letter addressing our key job requirements in this vacancy listing and attach an up-to-date copy of your resume with contactable, work-related references.

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Provided:

Company uniform shirts