Administration / Scheduling

M2 Electrical is a leading electrical contracting business in South East Queensland. Our business works with a range of clients including Government agencies, builders, hospitality operators, healthcare facilities, educational institutions, retail and recreational facilities. We currently have an opportunity available in our Service/Maintenance division for an experienced job coordinator / scheduler / administrator. 

The position is a front-line, fast paced role based in our Geebung office. Reporting to a Service Delivery Manager, you will be responsible for coordinating service and maintenance work order requests and progressing jobs through all stages of our workflow with a focus on delivering exceptional customer service.

Responsibilities will include;

• Respond to all service requests and coordinate works in line with customer needs and response time
• Answer inbound phones calls and emails from both technicians and customers and solve general enquires.
• Dispatch technicians to quotes and jobs using simPRO with a focus on maximising efficiency
• Provide administration support to technicians
• Review and approve technician timesheets
• Identify return to job requirements and order materials and prepare quotes as required
• Update customer portals and/or complete documentation required by the customer following technician site attendance.
• Reporting on internal/external KPI’s and key metrics
• Invoicing works completed

The successful applicant will;

• Be customer focused and maintain a continuous improvement focus
• Have great communication skills and the ability to work in a team
• Display efficient time management
• Have the ability to adapt and make decisions under pressure
• Have previous administration/job coordination experience with an eagerness to learn new skills
• Celebrate success and offer support to others in the team
• Be enthusiastic and out-going and love working in an office environment

At M2 Electrical we provide on the job training to help our new recruit succeed. We pride ourselves on our fun-loving, out-going nature and energetic team environment with a passion for providing a great customer experience!

This role will suit someone with previous job coordination/scheduling experience or in facilities/property management with an interest in progressing their career in the electrical industry. 

Please submit a cover letter alongside your resume.