Administration Services Lead

See yourself being part of a large, transformational change? This could be the role for you!
At Iress, we make things happen
We believe technology should help people perform better every day. Since our beginning in 1993, people across financial services have trusted us to take their performance to the next level. More than 10,000 businesses and 500,000 people use our software, from the world’s most iconic financial services brands to advice firms of all sizes, banks, insurers, investment managers, traders and brokers. Iress is one of Australia’s largest technology companies and employs more than 2,000 people across Australia, The United Kingdom, Africa, Canada, France, New Zealand and Asia.
Build your career at Iress!
As Administration Services Lead, you are responsible for providing effective leadership and practical hands on experience to support the administration teams, support the effective delivery and progression of administration related processes and ensure the effective resolutions of administration related incidents and complaints. You will also cultivate a team culture driven to deliver market-leading administration.
Some of the awesome things you’ll be involved with:
Oversee the day-to-day running of the superannuation administration functions
Ensure compliance with relevant regulatory requirements related to the administration of superannuation funds
Actively contribute and drive effective resolution of complaints, incidents and breaches
Responsible for maintaining operational processes, documentation, and business rules to ensure the effective delivery of services
Conduct training, coaching and effectively communicate new processes and product updates
Provide guidance to internal and external stakeholders on process improvement and procedures to uplift operational efficiencies
Foster a culture of collaboration, professionalism and continuous improvement
Assist in the compilation of regular reports on the status and adherence to relevant service level agreements internally
Carry out project management duties for the implementation of system enhancements as well as business process improvements including User Acceptance Testing and results analysis
Maintain a deep understanding of each Fund’s features including the implementation and application of procedures and process controls
Prepare and contribute to reports for client funds and internally to the management team on the status and adherence to relevant service level
What you will bring:
Minimum 2-4 years’ experience in managing teams within the Superannuation industry
Formal qualifications in superannuation or related industry eg RG 146
Strong incident and case management skills and experience in delivering outcomes
Practical experience with superannuation technology systems. Experience in Acurity will be highly regarded
Strong practical experience related to all administration functions as they relate to the full range of superannuation products including Defined Benefit
Understanding of the applicable regulatory obligations and frameworks
Why work with us?
8 additional paid days per year to extend your weekends
Hybrid working
Generous cash bonus for every successful referral
Annual Profit Share when Iress meets its annual profit targets
Starting school leave - 8.5 days of leave to assist your children with the transition to school
Up to 26 weeks’ paid parental leave for primary carers (up to 4 weeks for secondary carers), and the ability to work part-time when returning to work
3 days’ paid leave per year to participate in charity initiatives
Discounted health insurance premiums
Access to learning and development programs through Udemy
Iress is committed to fostering a welcoming and inclusive culture. We strongly believe that diversity is what makes our teams and our products succeed. Our people have different experiences, skills, perspectives and beliefs and everyone’s uniqueness is valued and celebrated.
Our hiring decisions are never based on sexual orientation, race, gender identity, religion, disability, citizenship, marital or family status and age. Even if you feel you don’t meet all of the requirements of the role, we would still like to hear from you!
We’re also proud to be globally recognised as a WORK180 Endorsed Employer that promotes and supports all women in the workplace.
For more information about what we do, our people and values, please visit our website -
#LI-Hybrid
Employment Type Employee
Time Type Full time