Administration/Bookings coordinator

With a 30 plus year history, AJG Australia is at the dawn of a new era, one where business diversity will write the story of our future.

AJG Australia is a highly respected national building company that provides services across Insurance, Restoration and Emergency Repairs. 

Our commitment is to provide competitive, reliable, quality services. Through these we built trusted processes and systems to establish ourselves as a reputable insurance builder and restorations specialist Australia-wide.

We are stronger for families, for communities, for businesses.  For when the unexpected happens.  We are there, right across Australia.  We are the builders that care.

As our Administration/Bookings Coordinator you will be responsible for triaging and booking/scheduling new jobs, liaising with trades, providing a high level of administration support to assist our assessing team to meet their KPI’s. Using your excellent customer service skills you will contact key stakeholders throughout await or repair/build process to keep them informed and up-to-date.

Key responsibilities and tasks of this role include, but are not limited to;

• Lodging new requests on BuildPro and contacting clients to advise request received
• Triage, allocating and booking jobs for Estimators/Assessors across the business
• Be a key liaison, across multiple areas of the business, to stakeholders including supervisors, trades, estimators, assessors, clients and management
• Providing a high level of customer service, at all times, ensuring clients are well informed and kept up to date; including assessor attendance confirmation, sending variations/expert reports to clients
• Follow up trades for bookings, quotes, reports, photos and invoices
• Where possible, cross-sell AJ Grant Group businesses to create opportunity for Makesafe, Restoration, and Private Works
• Build and maintain key relationships with all AJG Australia staff, client and contractors

• Highly motivated and task focused
• Prior customer service experience with demonstrated skills
• Prior insurance industry experience is highly regarded
• Scheduling experience is highly desirable
• Excellent communication skills, both verbal and written
• Ability to manage multiple tasks at once in a busy and diverse environment
• Results-oriented and innovative mind-set
• Ability to problem solve and action customer issues
• Intermediate skills in Word & Excel

We, at AJG Australia, have built a culture that looks after people, their families and their futures. We encourage a balanced lifestyle, have a strong focus on teamwork and value each team member’s unique skills and personality.  Our passion for the work we do and our commitment to each other makes for a working environment where our people are challenged, supported and valued.

At AJG Australia we offer a range of benefits including:

• Access to Employee Assistance & Well-being programs for all employees
• Flexible work options for our employees (as discussed with your local manager) providing a fair balance between work and other responsibilities
• Career skills training and ongoing career opportunities – we actively seek to promote internally to help you reach your full potential
• Referral bonus reward for any employee who refers a candidate to work for AJG Australia
• Investment and strong commitment to the safety of our workers

It’s been more than 30 years since our founders got together in their back yards with their tools, as tradies, and an idea. With a simple vision to build with care for the community, starting something that would grow into a national building business which is the AJG Australia you know today. 

Each facet of our business is united in the vision to provide safe, quality places in which to live, work and thrive. We are united through our values of honesty, dependability, empathy and community, and a driving purpose to provide quality building services with professionalism and care.

Please note applicants must have the right to work in Australia; and only shortlisted applicants will be contacted.

Successful candidates may be required to undergo and/or provide pre-employment information including reference checks, pre-employment medical, entitlement to work, National Criminal History Check, and driver’s licence history.