Administrative Assistant

Expert Care Services, a distinguished national disability insurance provider under the National Disability Insurance Scheme (NDIS), seeks a dynamic Administrative Assistant to join our dedicated team in the Kingswood region. Our organisation is committed to providing exceptional care and support to individuals with disabilities, and we are looking for a motivated individual to contribute to the efficient operation of our administrative functions.

Key Responsibilities:

Assisting Managers:

• Provide comprehensive assistance to managers, supporting them in various tasks and projects.
• Collaborate with different departments to ensure smooth workflow.

CRM System Management:

• Update and maintain the Customer Relationship Management (CRM) system.
• Ensure accurate and timely input of client information and interactions.

Phone Communication:

• Handle incoming phone calls during business hours, addressing inquiries and redirecting calls as necessary.
• Maintain professional and courteous communication with clients and internal stakeholders.

Marketing and Promotional Support:

• Assist in the coordination and execution of marketing initiatives and promotional events.
• Collaborate with the marketing team to create materials and contribute to outreach efforts.

Proactive Task Management:

• Take initiative in identifying areas for improvement and streamlining administrative processes.
• Demonstrate proactive problem-solving and decision-making skills.

Computer Skills:

• Utilize strong computer skills for various administrative tasks, including document preparation, data entry, and email communication.
• Proficiency in Microsoft Office suite and other relevant software.

Client Records Management:

• Maintain accurate and up-to-date client records in compliance with NDIS guidelines.
• Ensure confidentiality and security of sensitive client information.

Appointment Scheduling:

• Coordinate and schedule appointments for clients and support staff.
• Manage calendars and liaise with internal teams to optimise scheduling efficiency.

Documentation and Reporting:

• Prepare and review documentation related to NDIS services and support plans.
• Generate reports as required by management, ensuring accuracy and completeness.

Communication and Coordination:

• Facilitate communication between clients, caregivers, and internal teams.
• Act as a liaison with external stakeholders and agencies to coordinate services effectively.

Office Support:

• Provide general administrative support to the Expert Care Services team.
• Assist with filing, data entry, and other clerical tasks.

Compliance and Quality Assurance:

• Ensure adherence to NDIS standards and regulations in all administrative processes.
• Participate in quality assurance activities to uphold service excellence.

Qualifications and Skills:

• Proven experience as an Administrative Assistant or in a similar role.
• Familiarity with CRM systems and database management.
• Excellent communication skills and the ability to handle phone calls professionally.
• Strong organisational skills with a proactive and detail-oriented approach.
• Ability to collaborate effectively with cross-functional teams.
• Experience or interest in marketing and event coordination.
• Proficient in typing and general computer skills.
• Proven experience as an Administrative Assistant or in a similar role.
• Familiarity with the National Disability Insurance Scheme (NDIS) and disability services is highly desirable.
• Excellent organisational and multitasking abilities.
• Strong attention to detail and accuracy in data management.
• Effective communication skills, both written and verbal.
• Proficient in Microsoft Office suite and other relevant software.
• Ability to work collaboratively in a team-oriented environment.

Expert Care Services is an equal opportunity employer, and we encourage individuals with disabilities to apply.