Address
Form of workProvide exceptional service to all stakeholders while maintaining quality standards to ensure Service Level Agreements are met.
• Parramatta Location
• Flexible working arrangements (5 days per fortnight in the office)
• Newly created role
Key Accountabilities and Main Responsibilities
• Provide superior customer service to members, trustees and all stakeholders by processing requests within agreed timeframes and quality levels.
• Ensure the provision of high quality service on all telephone enquiries.
• Action designated inbound correspondence within required SLAs.
• Process and complete all assigned operations - including Form 6/Information requests, procedural fairness requests.
• Assist in reporting preparation as required.
• Ensure compliance with all legislative, financial and fund specific procedures to minimise any risk to the business.
• Communicate effectively with internal and external stakeholders to resolve enquiries.
• Suggest and identify improvements that will aim to increase efficiency and quality standards across the business.
• Participate as a positive member of the team by co-operating with others to achieve the team’s goals.
• Liaise with internal and external stakeholders on matters to meet required timeframes
Experience & Personal Attributes
• Strong customer service philosophy, being professional, approachable and accommodating to internal and external clients.
• Confident communication skills (verbal and written) when dealing with internal and external clients.
• Demonstrated can-do attitude, with a willingness to assist the team to achieve the required outcomes.
• Ability to undertake tasks and requests through to completion, seeking clarification when needed.
• Ability to work independently with minimal supervision.
• Good organisational skills with the proven ability to prioritise work to meet required deadlines.
• Strong attention to detail, always self-reviewing work prior to completion or submission.
• Understanding the importance of maintaining confidential information.
• Good understanding of relevant Superannuation legislation and industry knowledge.
• Sound knowledge of MS Office and other software packages.
• High levels of data entry and processing.
Some of our Employment Benefits
• FlexiWorks – enabling our employees to work in the office and at home
• Purchased Leave, Parental Leave, Volunteer Leave, Gender transition leave, Well-being leave
• Employee Recognition Program
• Talent Referral Program
• Salary Sacrificing via Superannuation
• Employee Assistance Program
• Learning & Development - via self-paced learning, including educational assistance support
• Employee discounts – Access discounted rates and offers from a variety of providers.
• Novated Car Leasing
Culture @ Link Group
We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive, and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of our company and together we will achieve our full potential.
We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or careers responsibilities.
How to apply
Ready to take the next step in your career? Apply now with your resume and detailed cover letter highlighting your skills, experience, and why you would be a good fit for the role.
