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Form of workTaking care of people is our reason for being
At the Sydney Adventist Hospital, fondly known as the San, taking care of people is our reason for being. It’s what drives us to deliver exceptional outcomes for our patients – and it’s a shared sense of purpose that extends to everyone who works here too. When you work for the San, you’ll feel valued and supported by our strong commitment to learning, flexibility, great benefits and a positive culture of teamwork and cooperation.
Some of the exceptional employee benefits we offer are
- As a not-for-profit organisation, our team members can increase their take home pay by salary packaging living expenses of up to $9,010 per FTB year
- Access to a tax-free meal, entertainment & venue benefit card valued at $2,650 per FBT year
- Ample car parking onsite at reasonable rates
- Up to 14 weeks paid parental leave for permanent employees
- Discounted gym membership for you and your family, using Fitness Passport along with access to our ELIA Wellness Program
We have many other benefits as well, to see a complete list of all our other Employee benefits and discounts, visit our Careers Website.
What you’ll be doing in this role
The Admissions Team Leader reports to the Patient Services Manager. The primary responsibility of this role will be leading the fast & effective administration processes of all patient admissions at the San and ensure the consistent, outstanding customer service standard is met and exceeded.
Other key responsibilities in this role will include:
- Lead and support your team of approximately 30 staff, to ensure customer service levels are met and exceeded along departmental KPI’s
- Work with the Patient Services Manager on both workforce and succession planning strategies to meet the needs of the department on an on-going basis according to business needs
- Ensure workflow processes are maintained along with continuous improvement for invoice delivery and payment in accordance with Sydney Adventist policies and procedures
Who we’re looking for
- Have current or previous experience within the healthcare industry & depth knowledge and skills in patient administration systems and processes
- Previous experience leading, training and mentoring a team to meet KPI’s, and overall business objectives and deadlines
- Lead by example and demonstrate your exceptional customer service skills along with proactively training and upskilling your team for a continuous positive patient experience
- Strong interpersonal skills with an authentic and respectful communication style
- Ability to work effectively, and collaborate with both internal and external stakeholders
- Knowledge of private hospital operations is desirable
About Us
Adventist HealthCare owns and operates San Day Surgery, Hornsby, and the Sydney Adventist Hospital (fondly known as the San), NSW’s largest and most comprehensive private hospital with a dedicated team of 2400+ employees, over 1000 Medical Officers, and 300 Volunteers. Founded in 1903, we are a not-for-profit, faith-based healthcare organisation that’s progressive and purpose-driven. We’ve been advancing healthcare and delivering exceptional outcomes for generations – and thanks to our investment in technology, education & research, we’re proud to be at the very forefront of our field.
What to expect
Please know that employment with Adventist Healthcare requires:
- A National Police Check
- Two professional working reference checks
- At least 2 COVID-19 vaccinations with 3 doses preferred
- Other pre-employment screenings as required
How to apply
If you see yourself in this role, we’d love to hear from you. Just click on the ‘Apply’ button, applications will be reviewed and progressed as they are received.
Successful candidates will be required to complete a range of pre-employment checks which could include a police check, references, vaccination evidence.
If you’d like to chat with one of our team members about this role, then please contact: Chantal Roper – Senior Talent Acquisition Specialist at *******@sah.org.au
