Air Freight Export Coordinator

Our client has been in logistics and supply chain management operations for more than 150 years. They are looking for an experienced Air Freight Coordinator to join their expanding team. You will be working as part of a team to ensure customer satisfaction is achieved in a timely manner.

• Permanent position, on a rotating roster
• Located in Eagle Farm, Brisbane, Queensland
• Attractive salary

About the role

• Providing exceptional customer service via phone, email or in person within a timely manner
• Create and sustain strong relationships with internal and external clients and stakeholders.
• Build business growth by creating sales of new or additional services
• Engage with overseas and local clients on a daily basis, providing status of orders, cost indicators and vessel/aircraft delays.
• Systems to use, SMART, Procars, ICS and others
• Able to handle and solve customer complaints in a timely and professional manner
• Work to tight timelines to ensure customer satifcation
• Communicate with other branches and departments on updates of shipments.
• Friday evening, after hours and weekend work on rotating rosters as required.
• Other tasks as directed

About you

• Exceptional customer service skills
• Able to build and maintain strong business relationships.
• Clear verbal and written communication
• Experience in relationship building with clients and internal/external stakeholders
• Proven ability to work towards targets and KPI's
• Previous experience in international freight and logistics
• Full working rights in Australia

If this role is of interest to you and you meet the above requirement, please apply through this ad with your current resume AND cover letter outlining your experience. If you have additional questions, please contact ********@hoban.com.au. Please note this role closes on Sunday 04/09/2022. Only suitable applicants will be contacted.

At HOBAN we embrace diversity, inclusion and equal opportunity. We welcome and encourage applications from people from all backgrounds.

We provide reasonable adjustments; including alternate formats to the recruitment process for individuals with disability. If you require an adjustment to be made during the recruitment process, please email ***********@hoban.com.au or visit hoban.com.au/adjustments.