Air Freight Import Transport Specialist – Nsw

We have an exciting opportunity for an Air Freight Import Transport Specialist to join our Air Freight Import team based in DHL’s Sydney Matraville office.About UsCONNECTING PEOPLE. IMPROVING LIVES.DHL is the leading global brand in the logistics industry. Our DHL divisions offer an unrivalled portfolio of logistics services ranging from national and international parcel delivery, e-commerce shipping and fulfillment solutions, international express, road, air, and ocean transport to industrial supply chain management. With about 395,000 employees in more than 220 countries and territories worldwide, DHL connects people and businesses securely and reliably, enabling global sustainable trade flows. With specialized solutions for growth markets and industries including technology, life sciences and healthcare, engineering, manufacturing & energy, auto-mobility and retail, DHL is decisively positioned as “The logistics company for the world.”DHL is part of DHL Group. The Group generated revenues of more than 94 billion euros in 2022. With sustainable business practices and a commitment to society and the environment, the Group makes a positive contribution to the world. DHL Group aims to achieve net-zero emissions logistics by 2050.Overall Role Purpose
As an Air Freight Import Transport Specialist, you will be responsible for:

• Acts as key contact for allocated customers (OFRI)
• Processes, handles and distributes all required documentation in the receiving areas
• Stays informed on shipment and exception status for allocated customers.
• Coordinates delivery arrangement activities
• Handles customer inquiries.
• Takes and handles any customer complaints; solves customer complaints or assigns tasks to other functions.
• Acts as first contact point for customer claims for notification and reception of claims and respective document collection.
• Managing billing of Air Freight Transport movements, accurately and timely

Skills / Qualifications

• Minimum 12 months experience in a freight forwarding/ Transport industry and/or experience within an operations role.
• Minimum two (2) years previous experience in a Customer focused environment or similar
• Previous experience in Shipping/International freight forwarding industry in airfreight and/or ocean-freight / Import operational roles (advantageous)
• Full time unlimited Australian work rights
• Good knowledge of forwarding business, DGF products (OFR) and business systems
• CargoWise & Expedient experience (advantageous)
• Ability to identify and meet customer needs in a pleasant and friendly manner.
• Excellent communication and interpersonal skills
• Positive telephone and E-mail skills
• Good English skills (verbal/written).
• Results driven and detail orientated.
• High degree of written, verbal, and organisational skills.

Why DHL Global Forwarding?We're open to a range of backgrounds and experiences; the right attributes, strong attention to detail and the ability to work in an agile environment.Apart from a competitive hourly rate, positive & friendly team, the ability to cross train and offer career progression we also have some awesome Employee Benefits. You will be given guidance and the tools required to succeed, as well as the opportunity to take ownership and grow to your potential.You also get to work with a great team of passionate people all working towards a common goal – delivering the best, proactive service for our clients!Excellence. Simply Delivered.So, if you’re reading this thinking, this is ME! We’d love to hear from you right away.To be considered for this position you will need valid rights to work and live in Australia.DHL Global ForwardingExcellence. Simply Delivered.APPLY NOW!