Exciting secondment opportunity, Melbourne Airport LocationRotating shift work working alongside a small and highly skilled team! Jetstar’s Airport Services team play a pivotal role in supporting the operational excellence of our passionate, frontline airport team. Creating a safe and enjoyable customer experience is at the heart of what we do. Our Airport Duty Managers are imperative to achieving business results and ensuring our team members continuously drive a safety and customer focused culture.
As an Airport Duty Manager, you will primarily be responsible for the day-to-day oversight and management of the airport’s operational performance. The role has a strong focus on team member development and performance management, in addition to ensuring an extremely high standard of customer service is delivered and targets are achieved.
Key Responsibilities Include:
Fostering an enhanced awareness with all team members for OH&S, aviation safety and security policiesManagement of domestic operational performance Consistency in achieving KPI's relating to safety, on-time performance, customer satisfaction and financial deliverables.Management of customer service delivery to ensure it is in line with the company's brand values, in addition to acting as a secondary escalation point where required for problem resolution and disrupt managementBuilding strong, professional relationships with our Team Leaders, ensuring day to day customer service delivery is successful Ensure team member training is compliant and knowledge is retainedContinuously developing and the ongoing performance management of all relevant team membersWorking with the resourcing and people teams to ensure a high standard of recruitment is actioned and all team members are effectively managed through regular mentoring, conversations and reviews. Current Team Leader, with a minimum of 12 months experienceNo performance management or performance improvement initiatives over the past 12 months (including formal warnings or disciplinary discussion/performance improvement plans)Exposure to front-line team management highly regarded Ability to plan, prioritise a high volume of workloadExposure to managing teams in a shift/rostered work environmentProven influencing skills in driving customer service and operational initiatives.Strong business awareness and the ability to understand and communicate corporate initiatives and strategies across the teamA natural ability to deliver difficult messages with confidence, handle conflict when required and champion consistency, fairness and correct application of policies and processes here at Jetstar. Applications Close: Wednesday 17th January 2023.
The Jetstar Group is one of the largest low-cost airline groups in the Asia Pacific by revenue and has flown more than 300 million passengers since it launched in 2004. Collectively the Jetstar Group offers more than 5,000 (pre-COVID) flights a week to 58 destinations in 18 countries and territories across the Asia Pacific region. The Group operates a fleet of more than 90 aircraft, including Airbus A320, Airbus A321 and Boeing 787-8.
Jetstar's mission is to offer all day, every day low fares to enable more people to fly to more places, more often.
Jetstar is an equal opportunity employer, so by coming to work for us, you’ll be part of an organisation that encourages diversity, supports charities and environmental initiatives. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. If you have any support or access requirements, we encourage you to advise us at time of application.