Allied Health Professional - Mental Health Service Helpline

The role:
The role involves office-based triage calls from a variety of consumers, carers, and professionals to determine which clients will be seen by Statewide Mental Health Services and then refer them to the most appropriate service for the client's needs. It is expected to support an integrated approach between all services to improve service delivery to people accessing our services and is well supported by an onsite manager and administrative staff.
Early shifts commence at 8 a.m. and finish at 5 p.m.; late shifts commence at 2 p.m. and finish at 10 p.m
As part of a multi-disciplinary team delivering high quality Mental Health Services in accordance with the Mental Health Services Strategic Plan, Mental Health Service principles, National Mental Health Standards, Agency policy, legal requirements and relevant professional competencies, the Allied Health Professional - Mental Health Service Helpline will:

• Undertake Mental Health triage assessment over the phone and refers individuals to appropriate Mental Health Services Statewide or to other appropriate service providers.
• Provide Mental Health information to callers of the Helpline, including consumers, carers and Health Professionals seeking advice and information, including details of alternative treatment and support services.
• Document referrals appropriately using electronic patient information systems and maintain a high level of customer service including timely response to incoming call.
• Work collaboratively with community Mental Health Services and other service providers to ensure effective service provision to individuals.

Note: - Please refer to the Statement of Duties for all the selection criteria of this position to address in your application.
Details of Appointment
Fixed term, part time shift worker (fully rotational) position, working 38 hours per fortnight, commencing as soon as possible until 28 February 2025.
*notwithstanding hours may be negotiated with the successful applicant

• Applicants should note that, for a period of twelve months from the date of publication, this selection process may be used to fill subsequent or similar full time and part time vacancies.

Salary: $106,966 - $123,013 per annum. Our Employer 11% superannuation contribution is on top of this amount.

• Please note that access to salaries beyond $115,573 is subject to qualifications and/or application to the personal upgrade scheme
• Salary range is in accordance with Allied Health Professionals Public Sector Unions Wages Agreement No. 2 of 2022

Eligibility:
Successful applicants will be required to meet the essential criteria: * Registered with the Occupational Therapy Board of Australia; or

• Degree in Social Work giving eligibility for membership of the Australian Association of Social Worker; or
• Registered with the Psychology Board of Australia

*Registration/licences that are essential requirements of this role must remain current and valid at all times whilst employed in this role and the status of these may be checked at any time during employment. It is the employee's responsibility to ensure that registration/licences remain current and to advise the Employer if their circumstances change. This includes notifying the Employer if a registration/licence is revoked, cancelled or has its conditions altered.
Applicants should note the following criteria are desirable: * Relevant tertiary qualification with a minimum of two years post - graduate employment in acute Mental Health care and community practice.

• Current Driver's Licence.

The Head of the State Service has determined that the person nominated for this job is to satisfy a pre-employment check before taking up the appointment, on promotion or transfer. The following checks are to be conducted: * Conviction checks in the following areas:

• crimes of violence
• sex related offences
• serious drug offences
• crimes involving dishonesty
• Identification check
• Disciplinary action in previous employment check.

How to Apply
Apply Online. Please click the "Apply" button on this screen. This ensures important questions about you are answered.
You will be prompted to complete a 1-2 page application outlining your experience, skills and knowledge as they relate to the attached Statement of Duties.
Please note:

• We do not require a separate statement addressing the selection criteria.
• All attachments must be in Microsoft Word or PDF format.
• Referee details are submitted as part of the online application so make sure you have the contact details of two referees before applying.

Download the Statement of Duties and any Associated Documents
We encourage you to review the Applicant Guide, Statement of Duties, prior to applying for an overview of the duties, program, selection process and selection criteria.
Statement of Duties
Applicant Guide
For more information (Contact Officer)
Glenn Garlick
Position: Statewide Coordinator - Mental Health Access & Mental Health Eme
Phone: 0460 434 576
E-mail:
Important information
The email account you provide when submitting job applications will be used in correspondence to you. It is important that this is kept up to date and monitored regularly.
To update your email address (or contact number), log in to and look for “Existing applicant login” where you can update your details
The Department of Health values workforce diversity and recognises the value each person offers which is shaped by their unique characteristics, background, experiences, knowledge, skills, values and perspectives.