AddressAbout You
You are seeking an administrative role where you can apply a strong and established skill set and knowledge base to a practice that will recognise, value and help grow your career and professional development in a supportive team environment. You are passionate about client centered care and view your role as an instrumental part of a client's health care journey.
You enjoy:
- Working independently in key daily tasks whilst enjoying the support and contributions of a team
- Following established workflow processes and seeking opportunities to add to these
- Applying your natural high attention to detail approach to diary management, convey key messages to clients and stakeholders, daily reporting and managing payments
- Prioritising your tasks in a fast paced environment
- Delivering high levels of service delivery for patients, referral partners and the broader team with a friendly, inclusive and professional approach
About Us and Our Journey
Exercise for Rehabilitation & Health is growing into one of Australia's leading Allied Health specialty practices. Established in 2006, we work collaboratively with Essendon Physio Group and the Melbourne Vestibular Clinic in a beautiful practice with a team of 10 clinicians and client experience officers and are well supported by a Senior Administrator and Clinic Director.
We specialise in Exercise Physiology and Physiotherapy and set the standard for industry best practice. We are proud of the role that we play in health promotion in our community and have a vision for expansion.
As we continue to grow, we are looking to expand our administrative team. We are excited about the future of healthcare and want to collaborate with like minded administrative professionals who feel the same and are passionate in providing access to quality and innovative health services.
The practice's commitment to patients, the team, and the community has led to national and international recognition for clinical excellence, exceptional client experiences, and impactful community contributions, most recently being awarded the 2023 Australian Women's Small Business Champion Award and the Exercise and Sports Science Australia Practice of the Year.
Our Values:
Guided by four core values, we are committed to:
- We are World Class: Prioritising professional development, positive energy, and empowerment.
- Going Above and Beyond: Asking "what else?" and delivering on promises.
- Honestly We Care: Valuing time, empathy, and ongoing support.
- We Find a Better Way: Collaborating, valuing growth and innovation, and embracing curiosity.
About the Role:
This permanent part time role focuses on ensuring the seamless daily operations of our practice while providing exceptional client interactions. You'll engage in three key areas:
- Front Desk: Coordinating appointments, managing enquiries, processing accounts, and handling electronic correspondence.
- Practice Presentation: Taking pride in creating a welcoming environment for our clients and team.
- Professional Engagement: Collaborating with agents, suppliers, and referrers to ensure optimal client outcomes.
You will Thrive in this Role if You:
- Have a genuine passion for client experience.
- Desire to be part of a growing organisation with a positive team culture.
- Exhibit a systematic approach, quickly solving problems independently.
- Thrive in an organised, fast-paced environment.
- Embrace a growth mindset and demonstrate resiliance.
- Are seeking progressive opportunities.
What We Offer:
- Stability: This is a permanent part-time position (18-20 hours per week) where you can enjoy the certainty of regular hours, and shared Saturdays amongst the team.
- Perks: Comprehensive benefits including personal leave, annual leave, public holidays, and more. Work with a great group of people that and look forward to coming to work!
- Support: Receive comprehensive onboarding and ongoing professional development.
- Opportunity: Progress into more senior roles within our organisation.
Who We're Looking For:
- Long-Term Commitment: Candidates committed to a future career in healthcare administration.
- Stability: While we appreciate the enthusiasm of university students, this role requires a commitment that may not align with changing timetables or competing priorities.
- Previous Experience Working in a similar Role: This role requires experience in a similar setting (medical or Allied Health).
How to Apply:
To apply, address your cover letter to Nicole French and submit it with your resume online (including references). You must include a cover letter to be considered for the role. For any inquiries, reach out to ****@exerciserehab.com.au.
Demonstrate Our Value "We Go Above and Beyond":
At Exercise for Rehabilitation & Health, we highly value team members who embody our commitment to going above and beyond. We're excited to learn how you could bring this value to life through your unique perspective and creativity. As part of your application, we invite you to submit a short video or look to provide a detailed cover letter to tell us more about you and what you're most looking forward to contributing to the team.
Closing Date:
Applications must be received by 26 July 2024 to be considered.
Shortlisting will commence immediately, and the position might close earlier than stated. Only short-listed candidates will be contacted.
