AO3 Contact Centre Consultant - Support

• Use your skills in an Inbound Help Desk Service role for State Government
• CBD Location with 2 days Work From Home after training
• Competitive rate of $44.49/hr + super and enjoying an Immediate start.

Our client is a commercial government entity offering a wide range of online products and services to business and the public, and they are seeking Customer Service Officers to join their fast-paced Help Desk service team.
What is on offer:

• The opportunity to work for an innovative government department
• An attractive hourly rate of $44.49 / hr plus super
• Two days Work From Home and a perfect central location close to all public transport options
• A fast paced busy environment with a great, supportive team
• An initial assignment of 6 months with a strong view to extend
• Full Time hours working between 8am and 5pm Monday to Friday

What you will be doing:

• Front line high volume customer service and support (via phone and email)
• Providing a central point of contact for clients requiring assistance or experiencing issues with the online products, providing first level analysis of the issues and resolving them in a timely matter in line with procedures
• Trouble shooting technical issues and escalating more complex matters
• High volume data entry of customer orders and issues
• Assisting with administrative tasks associated with service delivery as required
• At time this role will vary from basic duties to resolving more complex matters at the first point of resolution
• Working as a part of supportive team to achieve service level agreements and goals (individual and team based)
• Participating in continuous improvement initiatives and identifying some areas for improvement where relevant

What you bring to the role:

• Previous experience in a high volume inbound service or help desk support role
• An exceptional customer focus
• Well developed problem solving skills
• Strong IT and systems skills including the ability to trouble-shoot technical issues
• The ability to work across multiple tasks and maintain focus, with role aspects that can sometime be repetitive
• Be committed to achieving positive results for yourself, your team and your customers
• High levels of self motivation and reliability
• The ability to adapt to rapid change in your tasks and the information you are managing
• High level communication skills (oral and written) with the ability to foster professional relationships with a wide range of stakeholders
• An exceptional attention to detail, the ability to plan and organise tasks and a commitment to quality outputs

How to apply:
Click the Apply link now and attach an up-to-date resume. No cover letter required.
Applications will only be accepted by the apply link and not via email at this time.
You must be a permanent resident or have unlimited working rights to apply.
Successful applicants will be required to undertake pre employment checks including Federal Police Check.
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