AO3 Contact Centre Consultants - Student Enrolments

• Full Time Temp - Acacia Ridge
• Vocational Education
• Immediate start

Our client, a vocational education leader is seeking customer service professionals to work in their Trade Specialist sector. There are multiple positions available across various teams including Contact Centre, administration and operations/business support. The positions are based at Acacia Ridge but you may be required to travel between other Southside locations pending business needs.
Varying Responsibilities May Include:

• Providing high level customer service via phone, live chat and face to face
• Handle complex customer enquiries and conflict resolution
• Assisting over a range communication channels - predominantly call centre but email and web chat 
• Assist in processing enrolments
• Ad hoc administration duties 
• Liaise with business owners & other external stakeholders who may be looking to employ apprentices
• Assisting the Operations Manager to improve the efficiency of facilities

Successful Candidates will have:

• Previous high volume customer service experience
• Contact Centre experience is an advantage but not required to apply
• Administration experience
• High Level communication skills
• Ability to navigate multiple systems
• Ability to learn large amounts of information quickly 
• Access to own vehicle to travel between locations

These positions are temporary casual opportunities available to commence ASAP for training. The positions vary in length depending on the duties from 1 month – 3 months based on business needs and performance. 
This position is remunerated at $41.38/hr + super working approximately 36.25 - 38hrs per week.
Please be aware that a pre-employment criminal history check may be undertaken.
To apply click the link and attach an up to date resume. Applications will only be accepted via this channel and not via email at this time.
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