Address
Form of workState government vacancy on Brisbane's south side!
Your new company
It is a commercial business unit of the Queensland state government and is a vital part of ther state's building and construction industry. They build and maintain government-owned assets such as schools, social housing, police stations and correctional and health facilities.
Your new role
Will involve duties such as but not limited to:
- Arranging responsiveness maintenance for government properties
- Answering or making customer calls to address their maintenance needs
- Engaging with callers to confirm or clarify information
- Building relationships with customers and contractors
- Appropriately using software, databases, scripts and tools
- Understanding and striving to meet and exceed call centre targets
- Providing consistent customer service
What you'll need to succeed
Knowledge/ skills of Call Centre
Exceptional customer service skills
De-escalation skills
What you'll get in return
Opportunity to work with the Queensland government
Contract extension opportunities
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
#2853438
